These are exciting times at University Housing. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
Provide leadership, vision and direction for University Housing conference guest services
Responsible for the leadership and management of housing service for summer Intern and conference guests and summer housing assignment, including overseeing living arrangements, parking, programs, marketing, and revenue projection and collection process
Serve as the primary administrator for the Conference services technology. Oversee all technical support functions that involve the administration of conference housing program software and administrator of the conferences TouchNet payment services
Coordinate the summer housing assignment and conference services usage and occupancy with
Housing Facilities team regarding space planning, maintenance, renovation, projects, linen, and cleaning needs
Maintain working relationships with university partners to include, but not limited to, Registrar, Parking and Transportation, Dining, Athletics, and Recreation
Serve as liaison between conference clients and University Housing staff
Establish relationships with professional event associations, organizations and corporations to highlight conference services in the professional arena
Administer special guest housing occupancy during the academic semester
Assist the Director (Business Services) with business endeavors for new revenue development for the department
Ensure conference operations comply with university policies, risk management standards, and applicable local, state, and federal regulations
Coordinate with legal, risk management, and public safety offices regarding contracts, liability, minors on campus, and emergency procedures
Develop and maintain conference-related policies, procedures, and operational manuals
Space Management and Utilization
Provide leadership and oversight for the strategic use of University Housing-controlled spaces, including residential, meeting, office, and shared-use spaces
Coordinate space planning and allocation during major transition periods, including summer turnover, academic year start-up, and large-scale conference usage
Serve as the primary liaison for departmental space needs related to renovations, capital projects, and facilities upgrades which will include close coordination with the housing Project Manager
Oversee scheduling, utilization, and policies for departmental meeting and event spaces to ensure efficient and equitable use
Collaborate with Facilities Operations, Occupancy Management, Residence Life, and campus partners to align space usage with operational priorities and student experience goals
Maintain accurate space inventory, usage data, and documentation to support planning, reporting, and decision-making
Develop and recommend space utilization standards, procedures, and best practices
Coordinate and submit space requests to campus committee as needed
Assess space usage trends and make recommendations to senior leadership regarding optimization and future needs
Leadership and Supervision
Serve in a leadership role and work with facilities operations and residence life teams to ensure year that university housing services are focused on building long-term, value-based customer relationships that enable achievement of organizational goals and objectives
Recruit, select, train, supervise and evaluate Coordinator for Conferences, and room assignment coordinator and indirectly supervise graduate assistants and other student staff
Manage the recruitment, selection and training processes for graduate assistants and seasonal conference staff
Assist in management and operation of the conference services office
Planning and Assessment
Develop and implement short- and long-term strategic plans for conference services aligned with University Housing and institutional goals
Establish and assess key performance indicators (KPIs) related to occupancy, revenue, client satisfaction, and operational efficiency
Analyze post-conference evaluations and data to inform service improvements and future pricing models
Administrative Responsibilities
Prioritize, manage and review area budget. Establish budget priorities and make resource allocation recommendations to supervisor
Monitor revenue, expenses, and net income for conference operations and prepare financial reports for senior leadership
Represent University Housing at conferences, trade shows, and professional association events
Serve on departmental, divisional or institutional committees as requested
-
Develop and maintain relationships with internal and external organization stakeholders critical to program success
-
Serve on-call during summer conference program for emergency response
Communicate regularly with full-time staff through meetings, one-on-ones, and email
Collaborate with senior staff to develop the University Housing Annual Report
Performs other duties as assigned
This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee’s direct supervisor.
