Season: May – Septemebr
Job Title: Reservations/ Retail
Department: Kayaking
Supervisor: Kayak Program Manager
PRIMARY PURPOSE OF POSITION:
- This is a full time position up to 40 hrs per week. Workdays/ shifts may vary.
- Customer Service which includes: booking kayak tours, kayaking and surf lessons, rentals, and kid’s camps according to specifications for each activity. This includes answering phones, passing out brochures, talking with customers, and retail sales
- Operate cash register for the sales of bookings, equipment, store merchandise, etc
- Clean and maintain rental inventory including keeping daily inspections, notifying supervisor of any maintenance needs of rental equipment immediately.
- Keep reservations and watersports equipment area clean and organized this can include: vacuuming, dusting, picking up trash, etc.
- Help with promotion of tours, kayak sales and rentals as needed.
- Keep a positive attitude and enthusiasm for customer service. Willingly help customers with a variety of tasks as needed.
- Retail sales of watersports equipment and as needed
QUALIFICATIONS:
- Must have good people skills and pleasant phone manner.
- Customer service experience required, retail experience is a plus.
- Complete training session including: participating in various activities such as kayaking, surfing, parasailing, windsurfing, and sailing. Also have willingness to learn about watersports retail equipment.
- Must have basic computer skills.
- Willingness to learn about the services and products we sell (which will include attending product knowledge seminars and participating in a variety of watersports activities)
- Wear required attire: Kitty Hawk Sports T-shirt or appropriate attire (see dress code) when working inside reservations. Nametag must be worn while working. Shoes or sandals are required.
- Able to work flexible shift hours: including nights, weekends, mornings, and holidays.
- NO VACATION TIME DURING THE SUMMER MONTHES!!!
- Must be in appropriate physical condition, able to lift surfboards and kayaks, able to work indoors in a retail environment standing for long periods of time and outside during hot and humid weather.
- Must enjoy talking with the public.
- Must have dependable transportation.
BENEFITS FOR RESERVATION EMPLOYEES:
- Competitive wages, retail bonuses and incentives available
- Comprehensive training
- Watersports Package, use of most watersports equipment on days off.
- Employee Discount of 30% on retail items at Kitty Hawk Kites & Kitty Hawk Surf Company stores.
- End of the season bonus for staying through contracted period.
- Participate in all Watersports activities at little to no charge.
- Company sponsored events and socials
- Opportunity to work with great people, learning, and sharing knowledge of the OBX.
