** $110,000 - $150,000 base salary Depending on Experience plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, full training provided **
RemX is seeking a Field Service Manager to lead and support a growing field service team servicing food processing machinery. The ideal candidate is a highly motivated leader with strong mechanical and electrical knowledge, proven experience managing field-based teams, and a customer-first mindset. They can handle escalations, drive service performance, and develop training and improvement programs while maintaining high standards of customer service and equipment reliability. This role is designed as a long-term succession hire, with the opportunity to grow into the Director of Service position
Note: This position requires being local to the Chicago area, with 50% travel on average
- $110,000 - $150,000 base salary DOE. plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, full training provided
- 5+ years experience in Field Service with prior leadership (Manager, Supervisor, Lead)
- Must have food industry experience (food processing required)
- Lead a team of Field Service Engineers supporting customer sites across the US
- A background with electrical, mechanical, schematics, and PLC troubleshooting experience
- Join a company recognized for its commitment to employee growth, fast-tracked career advancement, and promotion of cutting-edge technology.
The Company:
- Over 40+ year-old OEM manufacturer supporting food processing machinery and customer sites across the US, particularly for the industrial automation and manufacturing industries
- Become part of a team-focused technical group that values collaboration and teamwork
- Excellent compensation – $110,000 - $150,000 base salary DOE. plus full benefits, annual bonus, 401(k) matching up to 4%, life insurance, short-term and long-term disability, full training provided
The Position:
- Lead and support a team of Field Service Engineers
- 5+ years experience in Field Service with prior leadership (Manager, Supervisor, Lead) and experience supporting food processing machinery
- Manage day-to-day service execution including customer communication, schedule coordination, and job readiness (parts, documentation, staffing)
- Provide 2nd level field support for service escalations, urgent customer requests, and on-site troubleshooting support as needed
- Act as the primary customer point of contact for escalations, ensuring clear communication, status updates, and timely resolution
- Strong mechanical and electrical background with ability to review schematics and support troubleshooting, including PLC-based systems
- Travel 50% on average (up to 70% initially while learning the equipment and team)
- Build and implement training programs, field playbooks, and service standards to improve consistency and performance
- Review service documentation and key metrics to improve response time, first-time fix rate, and customer satisfaction
- This role is designed to grow into a Director of Service position over time
The Details:
- Food industry experience is required, with hands-on experience supporting food processing equipment
- Prior leadership experience supporting field service teams is required, along with strong customer-facing communication skills
- Ability to travel approximately 50% on average throughout the US and sometimes international
Job Type: Full-time
Pay: $110,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Willingness to travel:
Work Location: Hybrid remote in Schaumburg, IL
