Account Manager (B2B) – Customer Account Partner
Location: Dublin, OH
Schedule: Monday–Friday
Type: Contract-to-Hire
About SkySource Solutions
SkySource Solutions is a leading workforce and business solutions provider committed to delivering exceptional value and service to our clients. Our culture is built on accountability, growth, and a genuine passion for creating long-term partnerships.
Compensation & Benefits
- Starting Pay: $23/hour
- Paid Time Off: 3 weeks PTO
- 401(k): 5.5% company match
- Benefits: Full comprehensive medical, dental, vision, and more
- Growth: Clear path for advancement within a stable, growing organization
Position Overview
SkySource Solutions is seeking a driven and customer-focused Account Manager (Customer Account Partner) to support and grow a portfolio of B2B clients. This is a highly visible, fast-paced role where you will serve as the voice of the customer, ensuring exceptional service delivery while strengthening long-term relationships.
You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client experience and business outcomes.
Key Responsibilities
- Serve as the primary point of contact for a dedicated portfolio of B2B customer accounts
- Build and maintain strong, long-lasting client relationships
- Act as a customer advocate, ensuring needs are communicated and met internally
- Oversee order activity and fulfillment, ensuring accuracy and timeliness
- Proactively resolve issues and identify opportunities to enhance the customer experience
- Make informed decisions in alignment with financial targets and service standards
- Collaborate with cross-functional teams to drive customer success
- Maintain accurate documentation and updates within CRM systems
- Ensure compliance with company standards related to safety, ethics, and operations
Qualifications
- High School Diploma required; Bachelor’s Degree preferred
- Minimum 3+ years of customer service experience managing a dedicated account portfolio
- 3+ years of B2B account management or service experience with proven success building relationships
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with SAP and/or Salesforce is a plus
- Background in distribution, supply chain, or related industries preferred
What Success Looks Like
- High customer satisfaction and retention across assigned accounts
- Strong, trust-based relationships that support long-term growth
- Accurate and efficient coordination of customer orders and requests
- Consistent performance aligned with company goals and expectations
Why Join SkySource Solutions?
This is more than just an account management role—it’s an opportunity to grow your career in a high-impact, relationship-driven environment. You’ll gain valuable B2B experience while working alongside a team that values performance, integrity, and success.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Retirement plan
- Tuition reimbursement
Education:
- High school or equivalent (Required)
Experience:
- Account management: 1 year (Required)
- B2B: 1 year (Required)
- Salesforce: 1 year (Preferred)
Ability to Commute:
- Dublin, OH 43016 (Required)
Work Location: In person
