Operations Support Specialist – Medical Billing & Front Desk
Foothills Billing Solutions
$20–$22 per hour | Full-Time | 40 Hours per Week | In-Office | Full Benefits Package
About the Position
Foothills Billing Solutions is a growing medical billing company specializing in mental and behavioral health. We are looking for an experienced Operations Support Specialist to join our team.
This is a unique, cross-functional position for someone with experience in both medical front desk operations and medical billing who enjoys variety and is comfortable stepping into different roles as needed.
The Operations Support Specialist will be cross-trained to support several areas of our company, including virtual medical front desk, eligibility and benefits, medical billing, claims, and special projects.
A significant part of this position will include answering phones and providing virtual front desk support for multiple mental health practices. Because this individual will communicate directly with patients on behalf of our clients, previous medical front desk experience is required.
This is not an entry-level position. Previous medical front desk AND medical billing experience are required.
What You'll DoVirtual Medical Front Desk
- Answer incoming phone calls for multiple mental health practices
- Provide professional, friendly, and compassionate service to patients
- Determine the nature of calls and route messages and requests appropriately
- Accurately document patient messages and information
- Assist with scheduling and other front desk responsibilities as needed
- Communicate with providers and practice staff
- Learn and follow the individual procedures of each practice
- Maintain patient confidentiality and follow HIPAA requirements
Eligibility & Benefits
- Verify insurance eligibility and benefits
- Utilize payer portals and other verification resources
- Accurately document benefit information
- Identify and communicate potential coverage issues
- Provide coverage for our Eligibility & Benefits Specialist when needed
Medical Billing & Claims Support
- Provide coverage for Billing Specialists during vacations and absences
- Learn client-specific billing processes and requirements
- Assist with billing tasks in practice management systems and payer portals
- Assist with claims and insurance follow-up as needed
- Communicate with insurance companies and client practices regarding billing matters
Additional Support
- Assist with special projects and new initiatives
- Help team members during periods of increased workload
- Learn multiple roles and workflows within the company
- Provide additional operational support as needs arise
Required Experience & Qualifications
Applicants must have:
- Previous medical front desk experience
- Previous medical billing experience
- Experience answering and managing patient phone calls in a medical setting
- Healthcare administrative experience
- Knowledge of medical and health insurance terminology
- Familiarity with eligibility and benefits verification
- Familiarity with insurance claims and payer portals
- Experience with EHR and/or practice management systems
- Understanding of HIPAA and patient confidentiality
- Strong computer and data-entry skills
- Excellent verbal and written communication skills
Mental or behavioral health experience is a plus.
The Right Person for This Role
We're looking for someone who is:
- Professional and compassionate when communicating with patients
- Comfortable answering phones throughout the workday
- Organized and detail-oriented
- Dependable and accountable
- Able to learn new systems and processes quickly
- Comfortable learning the workflows of multiple medical practices
- Able to switch between responsibilities while staying organized
- Able to prioritize when multiple needs arise
- Comfortable working independently
- A team player who is willing to step in and help where needed
Most importantly, you should enjoy variety.
This is intentionally a cross-trained position. Your responsibilities may change depending on the needs of our clients and our team. One day may involve significant virtual front desk support, while another may include eligibility verification, billing coverage, claims assistance, or a special project.
If you prefer performing the exact same tasks every day, this position may not be the best fit. If you enjoy learning, solving problems, helping others, and becoming the person a team can depend on to step in where needed, we'd love to hear from you.
Position Details
- Pay: $20.00–$22.00 per hour
- Employment: Full-Time
- Hours: 40 hours per week
- Work Location: In-office
- Benefits: Full benefits package
About Foothills Billing Solutions
Foothills Billing Solutions is a growing medical billing company specializing in mental and behavioral health. We provide billing and administrative support to the practices we serve and pride ourselves on accuracy, professionalism, communication, accountability, and teamwork.
We're looking for someone who wants to become a dependable and versatile member of our team and who will take pride in representing both Foothills Billing Solutions and our client practices.
Please apply only if you have previous medical front desk AND medical billing experience.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical Front Desk: 1 year (Required)
- Medical Billing: 1 year (Required)
Work Location: In person
