Do you want to join an organization that invests in you as an Associate Network Engineer? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
JOB SUMMARY
GENERAL:
The position provides enterprise networking services and support for HCA, a Fortune 100 global company. This team often interacts with other HCA teams, business partners, vendors, and others, to effectively meet the business objectives and service level agreements of HCA.
Onsite required Monday – Friday 12 pm to 9 pm Central Time at the HCA NOC
SPECIFIC:
The NOC is a high-performance team comprised of self-motivated network engineers whose primary responsibilities are network infrastructure monitoring, reporting, first-level network triage/support (a.k.a. "break/fix"), critical escalations, and network Major Incident Response Team (MIRT) engagement. Team members are expected to respond promptly to infrastructure alerts, escalations by customers and/or company leadership and expected to respond immediately to patient and/or business impacting critical and MIRT events, as well as keeping the team’s tickets in up-to-date status and the ticket queue at a low unassigned count.
We are interested in candidates who are highly motivated, responsible, and customer centric. Even if you can’t check every bullet in the general responsibilities section, we invite you to interview us!
GENERAL RESPONSIBILITIES
Responsibilities include knowledge and/or experience with but are not limited to the following.
- Focused attention to infrastructure performance dashboards
- Take immediate action on alerts or any anomalies
- Follow company standards / best practices, and documentation policies
- Be able to work in a collaborative environment
- Usage of terminal emulators, i.e., MobaXterm, PuTTY/SuperPuTTY, SecureCRT
- Knowledge of ServiceNow and/or Remedy ticketing systems will be helpful
- Knowledge and/or experience of network monitoring, logging, and event tools
- Troubleshooting / Analyzing network traffic (switches/routers/firewalls, etc.)
- Administration of network monitoring tools, (i.e.: Splunk, NetFlow, Wireshark, Thousand Eyes, etc.)
- Understanding of the 7-layer OSI model
- Knowledge/Understanding of BGP/OSPF
- Knowledge/Understanding of IP addressing, variable length subnet masking
- Knowledge/Understanding of data center technologies (Nexus, ACI, VXLAN)
- Layer 1 technologies including fiber optic cabling, copper cabling, patch panels, and connector types
- Layer 2 technologies including VTP, 802.1Q trunking, spanning-tree, VLANs
- Knowledge/Understanding of WAN technology (i.e.: MPLS, VPLS)
- Basic knowledge/understanding of Software Defined Network (SDN)
- Knowledge and/or experience of network security technologies (i.e.: firewalls, proxies)
- Knowledge and/or experience of remote access/VPN technologies
- Knowledge and/or experience of load-balancing technologies
- Knowledge and/or experience of enterprise wireless technologies
- Understanding of complex nation-wide, enterprise WAN/LAN solutions, utilizing best practice switching/routing technologies and topologies. (Experience in network deployment and support is helpful)
EXPERIENCE
6 months experience required
EDUCATION
Bachelor’s degree preferred
OTHER/SPECIAL QUALIFICATIONS
CompTIA or Cisco CCNA or equivalent experience helpful
- Excellent written and oral communication skills
- Must be responsive, responsible, and punctual
- Must be able to excel in a great team environment
- Must be able to function autonomously, when needed
- Must show a high degree of initiative and self-motivation
WORKING CONDITIONS & POSSIBLE PHYSICAL DEMANDS
- Possible prolonged sitting at workstation
- Professional attire and conduct are required at all locations
- After-hours and/or weekend work could be required occasionally
- Should be able to lift network components to build, rack, and configure devices
Onsite required Monday – Friday 12 pm to 9 pm Central Time at the HCA NOC
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
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Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
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Wellbeing support, including free counseling and referral services
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Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
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Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
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Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
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Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Associate Network Engineer opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
