Requirements:
- Able to promptly manage and complete incomplete shifts.
- Capable of managing and filling callout shifts.
- Skilled in building and maintaining relationships with high-profile, private-pay, national accounts, and Bright Horizons cases.
- Maintain a professional demeanor.
Day-to-Day Responsibilities:
- Keep shifts available.
- Use systems to offer available shifts.
- Post upcoming shifts for clients promptly.
- Answer at least 85% of incoming calls.
- Return calls within 24 hours.
Qualifications:
- Valid CNA license preferred.
- Excellent communication skills.
- Ability to handle conflicts and make sound decisions.
- Strong knowledge of homecare regulations and company policies.
Hours Required for the Position:
- Friday to Monday, 5 p.m. to 6 a.m.
- No mileage reimbursement
- Two weeks PTO available
