Job Summary
Handles customer orders from various types of customers to include but not limited to retail, wholesale orders for Food Service (vending companies and distributors), orders from the US Military, and sales activities for Central and South America. Processes orders. Interacts with brokers, regional sales managers, and members of shipping and accounting departments. Handles high volumes of emails and phone calls daily.
Position Responsibilities:
May perform some or all of the duties below:
Provides customer service support functions to include: filing, POD issue resolution, special order requests, maintain client/customer/broker lists, communicate late payment information, verify credits, communicates order issues with plants in California, Virginia, and Texas.
- Processes/Inputs orders for assigned accounts, order changes and cancellations.
- Checks inventory. Places back orders as needed.
- Double-checks prices, pallet quantities, lead time, et cetera on each order.
- Cross-checks daily order entries performed by co-workers and compare to proof as well as provide one’s own work to co-worker for proofing.
- Provides daily information to Brokers on shortages, overages, late or missing orders, etc.
- Tracks late orders upon request and provides information to requestor.
- Processes credits and debits.
- Communicates with Laguna, Virginia, and Texas warehouses on late deliveries and missed appointments.
- Handles shipments and payments for Central and South America. Negotiates shipping dates base on inventory of flavor changes.
- Confirms shipments with trucking companies and distributors
- Creates and mails invoices and verifies invoice payments
- Signs calculation and Value Manifests
- Will perform basic translation between English and Spanish
- Provides customer service support functions for the military business including communication between the distributor and commissaries for orders and payments.
- Other duties as assigned
Qualification and Requirements:
- 1-2 years experience in a similar capacity. Military order processing and billing experience highly desirable.
- Experience/Knowledge of SAP highly desirable.
- Bilingual English Spanis highly desireable.
Join us in creating a welcoming atmosphere where clients feel valued! This role offers an engaging environment for motivated individuals eager to develop their administrative expertise while delivering top-tier customer service.
Pay: $19.00 - $20.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
Work Location: In person
