REVISED: August 1, 2022
APPROVED: October 1, 2024
Barista’s are responsible for providing pleasant, prompt and efficient guest service, serving coffee and tea beverages and processing payment transactions.
DUTIES AND RESPONSIBILITIES:
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Responsible for prompt, and courteous service to all guests to ensure satisfaction.
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Performs necessary tasks to service guests including but not limited to taking and filling all food and drink orders and assists in maintaining dining area.
- Develops an understanding of coffee and tea regions and the various differences in flavor and taste.
- Ensures that all guests are educated on our products and services.
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Know and communicate information about venue, menu, prices and ingredients.
- Sells and serves baked goods and miscellaneous food items.
- Respectfully requests and receives payments from guests as required.
- Follow all company drink recipes, procedures and health regulations at all times.
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Reports all guest complaints to manager on duty.
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Must attend and be certified in all applicable training programs required.
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This position may require cross-training of both front and back of the house daily operations of the Food and Beverage Department.
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All other departmental duties as assigned by immediate supervisor.
QUALIFICATIONS AND REQUIREMENTS:
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Minimum age requirement is 21.
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Must have excellent guest service skills.
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Minimum of six (6) months of relevant cash handling, guest service, and beverage service at a coffee shop or related field.
- Must be able to work flexible schedule as needed.
- Must be able to multitask, and carry out tasks with or without supervision.
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Must have knowledge of proper food handling and health and safety regulations.
- Must be able communicate in English including reading and writing. Bilingual a plus.
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Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.
PHYSICAL AND ENVIRONMENTAL:
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Regularly required to stand, walk, talk, and hear.
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Frequently required to use hands to finger motions, handle, or feel objects, tools and reach with hands.
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Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
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Must be able to operate in mentally and physically stressful situations.
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Must be able to lift and carry up to 50 pounds.
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Environment may be smoke filled and fast paced with moderate to high noise levels on the casino floor, low to moderate in the kitchen.
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Exposed daily to flashing lights and ringing bells.
- Must be able to perform all essential duties of the job with or without reasonable accommodation.
