Overview
We are seeking a dynamic and detail-oriented Customer Operations Coordinator to lead our customer service and order management function while helping build scalable processes to support our continued growth.
This individual will serve as the operational bridge between customers and internal teams, including Sales, Production, Warehouse, Finance, and Supply Chain, to ensure orders are processed accurately, communicated proactively, and delivered successfully.
This is a highly collaborative leadership role that balances day-to-day operational execution with continuous process improvement, team development, and cross-functional problem solving. The ideal candidate enjoys building structure, improving workflows, developing people, and creating an exceptional customer experience.
Key Responsibilities:
- Oversee the complete customer order lifecycle from order entry through shipment and delivery.
- Ensure customer orders are processed accurately, efficiently, and on time.
- Serve as the primary point of accountability for customer order execution and operational communication.
- Monitor open orders, inventory availability, and fulfillment priorities to proactively resolve issues before they impact customers.
- Develop and maintain high standards for customer communication, responsiveness, and service.
- Partner with Sales, Production, Planning, Warehouse, and Finance to ensure customer commitments are realistic and consistently met.
- Serve as the escalation point for complex customer service issues and order-related challenges.
- Continuously evaluate customer service and order fulfillment processes to improve efficiency, accuracy, and responsiveness.
- Identify opportunities to simplify workflows, eliminate manual work, and improve communication.
- Document and maintain standard operating procedures for core customer operations processes.
- Support enhancements and adoption of ERP and order management systems.
- Utilize reporting and operational metrics to identify trends and drive continuous improvement.
Qualifications:
- 2+ years of progressive experience in customer service, customer operations, order management, supply chain, manufacturing operations, or related functions.
- Previous experience leading or supervising a customer service or operations team.
- Strong understanding of order processing and cross-functional operations within a manufacturing environment, with a preference towards food manufacturing.
- Experience working with ERP systems, EDI transactions, and order management software.
- Excellent communication, organizational, and problem-solving skills.
- Proven ability to build relationships across multiple departments.
Join us as a Customer Operations Coordinator to be at the forefront of optimizing our supply chain operations! Your expertise will directly contribute to delivering exceptional service while driving continuous improvement initiatives across our network.
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Work Location: In person
