Serve as CTtransit’s Operations analyst in operations tracking, reporting, and support to assist in successful service delivery to achieve established goals, performance expectations set forth by the Sr. Director of Technology. Maintain and expand relationships with CT Transit and its partner agencies.
1. Minimum possession of a bachelor's degree in business, mathematics, statistics, analytics, information technology or a closely related field, and one (1) year of relevant work experience or recent relevant course work is required.
2. An equivalent combination of education and work experience on a year-for-year basis can be substituted for the 4-year degree requirement.
3. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists is required.
4. Experience working directly with customers.
5. Familiarity with helpdesk ticketing systems is strongly preferred. (i.e. ServiceNow, Genuity, Freshdesk)
6. Knowledge of public transit operations, policies and procedures and regulations is strongly preferred.
7. Excellent written and verbal communication skills, interpersonal skills, tact, and diplomacy required.
8. Ability to work in a fast-paced environment, to multitask, manage multiple projects, ability to conduct training when necessary is required.
9. Knowledge of Microsoft Excel, Word, Outlook, and PowerPoint required. The ability to quickly learn new software programs is required. The ability to prioritize projects and to work both independently and in a team environment.
10. A valid Driver’s License is required.
11. May be required to travel in the course of their daily work.
