RSI Logistics, a subsidiary of TrinityRail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you'll do:
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Customer Service, intake of BOLs, and commodities being delivered or transferred
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Fulfill daily workload and tasks delegated by manager/cross-train as necessary
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Enforces safety policies and procedures with other employees and visitors to the facility
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Updating and maintaining customer databases
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Monitoring and ordering customer inventory
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Maintaining filing systems
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Maintain and communicate customer inventory information
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Compiling records of office duties and activities
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Handling inquiries and incoming customer work order requests
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Reviewing files and records to answer customer requests for information
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Checking and distributing documents and correspondence
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Photocopying, scanning, faxing, and sending emails
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Organizing and scheduling customer work orders
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Interacts with customers, railroad crews, and visitors
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Answer phone calls for the facility
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Utilizing an inventory tracking system
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Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
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Performs all other duties as assigned
What you’ll need:
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High school diploma or GED equivalent
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Valid Driver License
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Five (5) + years of experience in an Office setting, rail experience a plus
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Ability to understand and follow operating procedures and policies
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Committed to understanding client needs, responding effectively, and ensuring satisfaction
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Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
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Proficient computer skills with Excel, Microsoft Word, and Outlook
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Knowledge of office and business practices, equipment, and procedures
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Good conflict resolution skills
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Able to pay close attention to details and identify and correct mistakes
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Must possess good organizational skills
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Ability to perform work safely and productively
