Overview
Join a Mission-Driven Team
Prevention Education Program is seeking a friendly, organized, and dependable Receptionist / Office Assistant to serve as the first point of contact for participants entering our program. As the voice and face of our organization, you will create the first impression for every person who contacts or visits our office.
This is a high-volume phone and customer service position. Much of your day will be spent answering incoming calls, scheduling enrollment appointments, assisting participants, responding to emails, and ensuring every interaction is handled with professionalism, compassion, and efficiency. If you genuinely enjoy talking with people, communicating by phone and email, and helping others navigate services, you'll thrive in this role.
This position plays a vital role in creating a welcoming, supportive environment while ensuring the smooth day-to-day operation of our front office. If you enjoy helping people, thrive in a fast-paced environment, and can balance multiple priorities with professionalism and compassion, we'd love to meet you.
Primary Responsibilities
- Welcome participants and visitors with warmth and professionalism.
- Answer and direct incoming phone calls.
- Schedule enrollment appointments and other participant appointments.
- Process participant payments accurately.
- Maintain accurate electronic records using Compliance Manager.
- Scan, file, and organize program documents.
- Communicate with participants regarding appointments, payments, and program needs by phone, email, and in person.
- Provide administrative support to the Program Manager and counseling staff.
- Help maintain an organized, efficient, and professional front office.
What We're Looking For
The ideal candidate is someone who:
- Enjoys talking with people and is confident communicating professionally by phone, email, and in person throughout the day.
- Thrives in a high-volume phone environment and enjoys serving as the first point of contact for participants.
- Provides exceptional customer service with kindness, patience, and professionalism.
- Works well as part of a collaborative team while also being comfortable working independently.
- Takes initiative and follows through with minimal supervision.
- Thrives in a fast-paced environment with frequent interruptions.
- Effectively prioritizes multiple tasks while remaining calm, organized, and accurate.
- Can confidently de-escalate frustrated or upset participants with empathy and professionalism.
- Demonstrates excellent organizational skills and strong attention to detail.
- Is dependable, adaptable, and eager to learn.
- Communicates clearly and professionally with participants, coworkers, and community partners.
- Maintains confidentiality and exercises sound judgment when handling sensitive information.
Preferred Qualifications
- Previous receptionist, office assistant, administrative assistant, or customer service experience.
- Strong computer skills and the ability to learn new software systems quickly.
- Experience working with multiple phone lines and appointment scheduling.
- Bilingual (English/Spanish) is a plus.
Why Join Prevention Education Program?
At Prevention Education Program, you'll become part of a team dedicated to helping individuals make positive life changes. We value teamwork, professionalism, compassion, integrity, and continuous improvement. Every interaction matters, and every team member plays an important role in supporting our mission.
We're looking for someone who doesn't just answer the phone—they enjoy connecting with people, solving problems, and helping each participant feel welcomed, respected, and supported from their very first interaction. If you take pride in delivering exceptional customer service and want to make a meaningful difference every day, we'd love to hear from you.
How to Apply
Please submit your résumé along with a brief cover letter (one page or less) answering the following three questions:
- Why are you interested in joining Prevention Education Program?
- What does exceptional customer service mean to you?
- What strengths, experience, or personal qualities would you bring to this position?
We look forward to learning more about you!
Pay: $20.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
People with a criminal record are encouraged to apply
Application Question(s):
- Are you available to work Monday - Thursday 8:30am-6:00pm without the need to make adjustments?
Experience:
- Front desk: 3 years (Required)
- Multi-line phone systems: 3 years (Required)
- Computer skills: 3 years (Required)
- Substance Use Disorder: 1 year (Preferred)
Language:
Ability to Commute:
Work Location: In person
