Job Posting: Community Manager (Student Housing)
Location: Middletown, PA
Employment Type: Full-time
Position Summary
We are seeking a dynamic, energetic, and highly organized Community Manager to lead our premier student housing community in Middletown, PA. If you thrive in a fast-paced, high-energy environment, this is the place for you! You will be managing a top-tier community boasting modern, updated amenities—including a resort-style pool and a state-of-the-art clubhouse that serves as the social hub for our residents.
In this role, you aren't just managing brick and mortar; you are shaping the college experience for the residents. Working directly with students brings a unique, rewarding vitality to the workplace. You will lead a dedicated on-site team, drive leasing success, and create an engaging, vibrant environment where students can thrive both socially and academically.
The Lifestyle & Value Connection
- The Lifestyle: Your office is a state-of-the-art clubhouse next to a resort-style pool. You’ll lead a collaborative, fun-loving team and work in an environment buzzing with youthful ambition, academic milestones, and social events.
- The Value: We know that a community is only as good as its leader. Your ability to mentor student staff, solve complex problems, and drive financial success is highly valued here. We don't just reward your time; we reward the tangible impact you make on our residents' lives and our bottom line.
Key Responsibilities
Operations, Amenities & Financial Management
- Direct daily management operations, while overseeing all physical aspects of the property.
- Manage the property budget, collect rent, and handle delinquencies while driving net operating income.
- Lead the intense annual student "Turn" process (the short window where hundreds of students move out, rooms are repaired/cleaned, and new students move in).
- Oversee routine and emergency maintenance, ensuring premium amenity spaces remain in top-tier condition.
Marketing & Student Leasing
- Develop and execute strategic marketing plans targeted directly at local student populations (including Penn State Harrisburg), leveraging our high-end amenities as major selling points.
- Maintain high occupancy levels by tracking leads, overseeing the leasing funnel, and ensuring excellent closing ratios.
- Build strong relationships with university housing offices, student organizations, and local businesses.
Resident Relations & Community Value
- Deliver True Hospitality: We believe exceptional student housing starts with a foundation of genuine hospitality. You will champion a service-first culture that ensures every resident, guest, and parent feels welcomed, heard, and cared for.
- Mentor and Guide: Work directly with students daily, acting as a trusted mentor, advisor, and problem solver during their critical college years.
- Curate the Vibe: Plan and execute high-energy resident life events in the clubhouse and pool area that foster genuine connection, lift spirits, and boost lease renewals.
- Problem Solve with Empathy: Serve as the primary point of contact for resident issues, mediating roommate dynamics and handling parent inquiries with patience, professionalism, and poise.
Team Leadership
- Recruit, train, mentor, and schedule a dedicated onsite team of student Community Assistants (CAs).
- Foster a collaborative, fun, and high-performance team culture in a dynamic, modern workplace.
Qualifications & Skills
- Experience: 2-4 years of property management experience (Student Housing experience is highly preferred).
- Education: High school diploma required; Bachelor’s degree preferred.
- Software Skills: Proficiency in property management software (e.g., Yardi, RealPage, or Entrata) and Microsoft Office Suite.
- Communication: Exceptional interpersonal skills; ability to connect authentically with young adults, communicate effectively with parents, and report to corporate executives.
- Availability: Ability to work a flexible schedule, including weekends during peak leasing season, move-in days, and emergencies.
What We Offer
- Competitive Salary: $60,000 - $70,000 base salary, commensurate with experience.
- Continuous Incentives: Eligibility for performance-based bonuses throughout the year (including leasing velocity, renewal targets, and occupancy milestones).
- A fun, modern, and energetic workplace environment with premium amenities.
- Comprehensive health, dental, and vision benefits.
- Paid Time Off (PTO) and paid holidays.
- 401(k) matching program.
- Opportunities for career growth within a growing property management company.
