Overview:
The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, presentation, and service throughout guest rooms, public areas, and heart-of-house spaces. This role provides hands-on leadership, direction, and support to the housekeeping team, including laundry operations, while delivering exceptional guest experiences aligned with company standards.
#MagnoliaStlouis
Responsibilities:
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Maintain exceptional cleanliness and maintenance standards across guest rooms, public areas, and back-of-house spaces.
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Ensure all housekeeping procedures align with departmental and company standards.
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Demonstrate in-depth knowledge of hotel operations, including room types, availability, arrivals/departures, and group activities.
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Respond promptly and professionally to guest inquiries, requests, and concerns.
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Act as a brand ambassador by delivering consistent, high-quality guest service.
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Lead, train, schedule, and supervise housekeeping and laundry team members.
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Assist in recruitment, hiring, onboarding, and ongoing development of staff.
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Provide coaching, performance management, and regular feedback.
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Foster a positive, collaborative work environment across departments.
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Maintain appropriate staffing levels to meet business demands.
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Prepare and distribute daily room assignment sheets and update as needed throughout shifts.
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Ensure assignments are completed accurately and efficiently.
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Manage key control and communication devices (radios, phones, etc.).
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Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
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Maintain accurate records and reports related to housekeeping operations.
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Ensure all safety and sanitation standards are consistently met.
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Maintain confidentiality and secure handling of guest information.
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Promote safe work practices and respond effectively in emergency or high-pressure situations.
Qualifications:
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High school diploma or GED required; equivalent experience considered.
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Minimum 2 years of supervisory experience, preferably in a high-volume hospitality environment.
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Prior experience in a luxury or Four Diamond property preferred.
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Proficiency in Microsoft Office and property management systems is highly desirable.
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Strong communication skills (verbal and written).
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Ability to perform basic arithmetic and operational reporting.
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Flexible availability, including weekends, holidays, and varied shifts.
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Leadership and team development
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Attention to detail and quality assurance
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Guest service excellence
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Organizational and time management skills
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Problem-solving and conflict resolution
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Ability to remain calm and effective under pressure
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Regularly required to stand, walk, and sit for 6–8 hours per shift.
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Frequent use of hands and arms for reaching, lifting, pulling, and carrying up to 25 lbs.
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Must be able to navigate stairs frequently
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Work may include exposure to cleaning chemicals and standard office supplies.
