The Imaging Engineer II is a technical expert on at least two modalities (x-ray systems, and at least one advanced mission critical modality like CT, MRI, PET, Nuc, CVI) and serves as the primary equipment technician. The position is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through service excellence.
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Performs advanced troubleshooting and repair on assigned equipment.
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Communicates with customers and serve as escalation point for customer-related concerns including installs.
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Owns customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
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Keeps up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
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Utilizes the escalation process, as needed, and works to define and implement corrective action plans to resolve issues in a timely manner.
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Leads, instructs, and assists less experienced engineers and provides coaching and technical feedback to team members.
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Leads communications with customers and serve as escalation point for customer-related concerns including installs.
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Maintains a valid driver’s license and satisfactory driving record.
Minimum Education
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Associates Degree Electrical Engineering, Mechanical Engineering, Related field, Biomedical Engineering Required or
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Three years of related experience maybe considered in lieu of degree Required
Minimum Work Experience
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4-6 years Experience servicing electrical equipment and experience interfacing with both internal customers as part of a solution-based service process. Required
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
