To serve as operational guardian of the physical product, overseeing 3PL operations and product integrity from warehouse to patient. To drive accountability of Forecast Accuracy, serve as a sync between commercial sales forecast and supply chain execution, ensuring 100% product availability with minimal inventory waste. Protects the company from stocking out (lost revenue) or overstocking (wasted opportunity cost of capital). Ensuring operational continuity of distribution operations with compliance. Oversee Commercial as well as Samples & Demo product distribution operations.
3PL Governance: Manage ‘daily’ operational relationship with 3PLs. Conduct weekly / bi-weekly / monthly performance reviews and adherence to KPIs / SLAs
Leads the S&OP process. Facilitates consensus between commercial teams upstream SC team. Ensures that key market insights, trends and priorities are captured & communicated. Ensures that S&OP goals, objectives, processes and timelines are adhered to by participants
Manage safety stock levels and minimize trapped working capital while ensuring zero-stockout environment for patients. Works in detail on Demand planning, Inventory planning & replenishment planning.
Monitor product expiry and batch level data to minimize obsolescence and write-offs
Direct continuous improvement of planning processes in line with future operating model
Oversee execution processes – Order Management, Inventory Control, Forward and Reverse logistics
Oversees customs trade compliance to ensure downstream processes remain compliant
Ensure 100% compliance with GDP. Monitor real-time temperature data for all shipments and lead the initial investigation into any excursions
Oversee ‘daily’ serialized data transmission compliance, both inbound and outbound.
Manage carrier (Small Parcel, LTL, FTL) network performance, whether 3PL or company owned
Ensure audit readiness at the 3PL DCs at all times for external or internal audit
Contribute to design and implementation of IT solutions to support downstream operations
Ensures rapid escalation of business-critical decisions to top management
Customer Service Level, Optimal product availability at 3PL DCs, Optimized cost to serve for secondary distribution.
Forecast Accuracy at country level and optimized stock levels of finished products in the secondary distribution network
