Duties:
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Answer incoming calls and respond to patient inquiries in a professional and courteous manner
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Monitor and verify appointment schedules
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Resolve patient complaints or issues by investigating problems and finding appropriate solutions
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Maintain patient records by updating account information and documenting interactions
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Follow communication procedures, guidelines, and policies when handling customer interactions
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Collect copays and outstanding balances at time of service.
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Update patient's information in the EMR to ensure information is current and up to date.
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Schedule appointments for patients
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Respond and coordinate care responses through Klara
Qualifications:
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Minimum 1 year Medical Receptionist experience required
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Preferred experience with athenaOne EMR
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Preferred experience with Klara messaging
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Preferred experience with VOIP phone systems
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Excellent verbal and written communication skills
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Strong problem-solving abilities and attention to detail
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Ability to multitask and prioritize tasks effectively
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
***This position requires in-person training and has the potential to be hybrid.***
