Summary:
The WIC Office / Medical Assistant must acquire a working knowledge of the WIC Program State and Federal Policies and Procedures, be able to function independently and as part of a team, and be willing to take direction from supervisors or leaders in the clinic. Attendance for ongoing training is required.
Qualifications:
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High School diploma or GED.
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Some medical office experience helpful, but not required.
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Ability to be organized and precise necessary.
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Ability to work effectively as a team with other WIC staff and supervisors.
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Willing to participate in training to screen WIC participants for eligibility, height/weight measures, finger prick hemoglobin readings, scheduling, and other office functions as assigned.
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Data entry computer skills.
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Excellent telephone skills necessary.
Nature of Work:
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Under general supervision, performs a full-performance level work in multi-step clerical / medical tasks calling for interpretation and application of office procedures, rules and regulations. Performs related work as required.
Distinguishing Characteristics:
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Performs medical assistant tasks requiring interpretation and adaptation of office procedures as the predominant portion of the job, following Policy and Protocol.
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Tasks include client identification, eligibility, income calculation and documentation, medical histories, anthropometry and hematological testing; completing referral forms and mailing to providers, health departments. Client orientation, issuance of WIC food benefits (loading eWIC cards) and scheduling appointments.
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Will enter routine data using a computer display terminal; may use a standard set of commands, screens, or menus to enter, access and update data.
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At this level, the predominant tasks are of a routine nature with structured directives for completing the work.
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Work is learned through repetition and requires ability to learn the steps in the series of related tasks, which are typically a part of a broader work function.
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Tasks are routine, but initiative and established procedures are used to solve unusual problems.
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Tasks may include sorting and filing documents, typing routine forms and labels, sorting and distributing mail.
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The steps of each task allow the employee to operate with some latitude of independence.
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Work is reviewed for completeness and accuracy or provides an inherent system of checks.
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Contacts are typically informational, whether in person or on the phone.
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Position is limited in authority for independent action.
Examples of Work:
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Completes client application, verifies initial eligibility criteria and enters data into computer.
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Provides orientation to clients on WIC Program responsibilities and spending food benefits.
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Records a brief medical history of the previous six months.
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Performs anthropometric measurements; and Hemacue Hemoglobin testing.
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Documents all information and plots the growth grid.
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Enters data into a computer display terminal; may make inquiries into the system.
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Maintains office client schedule and completes participant reminder call lists.
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Assigns eWIC cards and loads benefits as prescribed by CPA/Nutritionist.
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Sorts and files documents numerically, alphabetically or according to other predetermined classification criteria; pulls material from files upon request.
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Operates office equipment such as computers for data entry, scanners, signature pads, adding machines, electronic calculators, copy machine, fax, shredder, laminating machine, and other machines requiring no special previous training.
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Answers telephone; takes messages; routes calls; answers general information questions; schedules or reschedules clients.
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Receives, sorts and distributes incoming / outgoing mail; performs messenger work.
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Inventories stock and distributes medical/clinic supplies.
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Counts, collates, codes, sorts, staples and inserts forms in envelopes.
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Posts various information to log or ledger for record keeping purposes.
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Other duties as assigned.
Knowledge, Skills, and Abilities:
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Knowledge of medical office procedures and methods.
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Knowledge of business English, spelling and arithmetic.
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Ability to operate the common types of office equipment incidental to the job.
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Ability to maintain routine clerical/medical records and to prepare reports from these records.
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Ability to understand and follow oral and written instruction and direction.
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Knowledge of Bio Hazardous Waste Regulations.
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Knowledge of Federal CLIA and OSHA regulations.
