Customer Service Representative
We are seeking a friendly, organized, and dependable Customer Service Representative to assist customers while also providing support to our administrative staff. This position will work closely with our current administrative team member and help with day-to-day office, customer service, and basic accounting responsibilities.
The ideal candidate is professional, detail-oriented, comfortable multitasking, and willing to assist wherever needed. Previous QuickBooks experience is strongly preferred.
Responsibilities
- Greet and assist customers and visitors in a friendly and professional manner
- Answer incoming phone calls and direct calls or messages appropriately
- Respond to basic customer questions and provide excellent customer service
- Assist the administrative staff with daily office responsibilities
- Help process customer payments, receipts, invoices, and account information
- Enter information into QuickBooks and assist with basic bookkeeping tasks
- Assist with accounts receivable, billing, and payment records as directed
- Maintain and update customer records and files
- Perform data entry, filing, scanning, copying, and other general office duties
- Sort and distribute incoming mail and prepare outgoing mail
- Assist with preparing paperwork, reports, and office correspondence
- Communicate with customers regarding invoices, payments, accounts, and other questions
- Help keep the front office organized and welcoming
- Provide backup administrative support when needed
- Assist with additional projects and office duties as assigned
Qualifications
- Previous customer service, receptionist, or administrative experience preferred
- QuickBooks experience strongly preferred
- Basic bookkeeping or accounts receivable experience is a plus
- Strong computer skills, including email, Microsoft Word, and Excel
- Excellent communication and customer service skills
- Strong attention to detail and organizational skills
- Ability to follow instructions and work closely with administrative staff
- Comfortable handling multiple responsibilities in a busy office environment
- Dependable, punctual, and willing to learn
- Ability to work independently while also being a strong team player
Ideal Candidate
We are looking for someone who is friendly, dependable, organized, and eager to learn. This individual should enjoy working with customers while also being comfortable assisting with administrative and accounting-related tasks behind the scenes.
The right person will serve as an important support to our administrative staff and help keep daily office operations running smoothly.
Pay: $15.00 - $17.00 per hour
Application Question(s):
- Do you have any experience using Quickbooks?
Work Location: In person
