Employment Type:
Part time
Shift:
Rotating Shift
Description:
Position Purpose:
The Patient Logistics Access Specialist serves as the first point of contact for all incomingtransfer and admission requests to MercyOne Health Ministries. This roleis responsible forinitiating the transfer workflow by capturingaccurate patient demographics, referral details, presenting concerns, and key operational information needed to supporttimely clinical review. As the central communications entry point, the Access Specialist ensures calls are efficiently routed to theappropriate Patient Logistics Clinician, RN, or operational partner whilemaintaininga high level of customer service and professionalism.
Working within established protocols, regulatory requirements, and documentation standards, the Access Specialist manages multi-line call activity, supports real-time capacity navigation, andassists with coordination between referring facilities, receiving units, transport teams, and internal stakeholders. Althoughnon‑clinical, this role is essential tomaintainingEMTALA‑sensitive documentation accuracy, minimizing delays in patient movement, and supporting the safe and efficient flow of information across the health system.
Throughstrong communication, exceptional attention to detail, and reliable execution of administrative and operational tasks, the Patient Logistics Access Specialist directly contributes to patient safety, system throughput, resource stewardship, and the overall performance of the MercyOne Patient Logistics Center.
What you will do:
- Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
- Serves as the first point of contact for all incoming transfer, admission, and consultation requests, ensuring calls are answered promptly and routed correctly.
- Collects and verifiesaccurate demographic, referral, and operational information from sending facilities, EMS agencies, and providers toinitiate the transfer workflow.
- Manages multi-line phone activity efficiently, prioritizing calls and minimizing delays to support safe andtimely patient transitions.
- Documents all call details andrequired information in electronic health records and transfer management systems with accuracy, completeness, and regulatory awareness.
- Routes calls and essential information to theappropriate Patient Logistics Clinician (Paramedic/EMT), RN, Charge RN, or operational team member based on established protocols.
- SupportsEMTALA‑sensitive processes by ensuring complete andtimely intake documentation and escalatingimmediately when red flags orspecial circumstances arise.
- Coordinates non-clinical aspects of transportlogistics, including contacting EMS agencies, confirming availability,monitoring ETA updates, and communicating status changes.
Hours/Schedule:
- Rotating. Two 12-hour shifts per week.
Minimum Qualifications:
- Health care experience required.
- High school diploma or GEDrequired.
- Associate’s Degree or equal experience preferred.
- Must be comfortable operating in a collaborative, shared leadership environment.
- Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health and MercyOne.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
