Job Summary
Western Pacific Marketing is seeking a highly organized, detail-oriented Sales Operations & Customer Support Coordinator to support our retail brokerage team and vendor partners. This role serves as a key liaison between manufacturers, retail customers, buyers, sales representatives, and internal management. The ideal candidate enjoys problem-solving, and can effectively manage multiple projects while maintaining strong attention to detail.
Key Responsibilities
- Coordinate communications between manufacturers, retail customers, buyers, and sales representatives.
- Manage promotional programs, temporary price reductions (TPRs), and retailer submissions.
- Review and monitor purchase orders, pricing, and product cost discrepancies.
- Assist with product onboarding, item setup, and retailer documentation requirements.
- Maintain vendor compliance platforms including ReposiTrak and other customer-required systems.
- Collect, upload, and manage certificates of insurance, compliance documents, and regulatory paperwork.
- Track sales activities, commissions, customer requests, and vendor reporting.
- Prepare product presentations, promotional materials, and sales support documentation.
- Support retail account activities, including new item submissions, resets, and seasonal promotions.
- Monitor and resolve customer service issues in a timely and professional manner.
- Maintain accurate records and assist management with special projects as needed.
Skills
- Strong Microsoft Office skills, including Excel, Outlook, PowerPoint, and Word.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Experience working with retailers, distributors, manufacturers, or food/grocery accounts is a plus.
- Ability to prioritize deadlines and work independently.
- Experience with vendor compliance systems and retailer portals is a plus.
- High attention to detail and accur
At Western Pacific Marketing, we are committed to providing exceptional support to our customers, retail partners, and manufacturers. Success in this position requires strong attention to detail, excellent communication skills, and a proactive approach to problem-solving. We encourage you to apply and become part of our team.
Pay: $17.00 - $24.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
