Overview
Join our dynamic pediatric therapy practice as a Bilingual (English/Spanish) Office Assistant and become a vital part of a caring, energetic team dedicated to improving children's lives. This full-time, paid position offers an exciting opportunity to support clinical operations, ensure seamless administrative workflows, and provide exceptional patient service. Your enthusiasm, organizational skills, and bilingual abilities will help create a welcoming environment for families and contribute to the delivery of high-quality pediatric care. If you thrive in fast-paced settings and are passionate about making a difference, we want to hear from you!
Duties
- Greet patients and families warmly, assisting with check-in and check-out processes while providing excellent customer service in both English and Spanish
- Manage appointment scheduling using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth, ensuring accurate calendar updates and reminders
- Verify insurance coverage, perform insurance authorization and verification procedures, including insurance verification and documentation review
- Handle medical billing tasks including coding with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding for accurate claim submission
- Maintain organized medical records, ensure compliance with HIPAA confidentiality policies, and manage electronic health records (EHR) systems like eClinicalWorks or Dentrix
- Support clinical staff with intake procedures, documentation review, and care plan coordination while adhering to clinical confidentiality policies
- Operate multi-line phone systems with professional phone etiquette, answer inquiries promptly, and direct calls efficiently
Qualifications
- Bilingual fluency in English and Spanish is essential for effective communication with diverse families
- Prior clinic or medical office experience is highly preferred; familiarity with pediatric or dental settings is a plus
- Strong computer skills including proficiency in Microsoft Office Suite, EHR management software such as Epic or Meditech, and dental practice management systems like Eaglesoft or Dentrix
- Knowledge of medical terminology, health insurance processes, medical billing, coding (CPT, ICD-9/10), and insurance verification procedures
- Excellent organizational skills with the ability to handle multiple tasks such as scheduling, filing, data entry, and document review accurately
- Demonstrated customer service skills with a friendly demeanor and professional phone etiquette
- Understanding of HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times
- Office management experience including front desk duties, filing systems, multi-line phone operation, and administrative support in healthcare environments
Embark on a rewarding career where your bilingual skills and passion for pediatric care will make a meaningful impact! We are committed to fostering an inclusive environment that values your contributions while supporting your professional growth.
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
