Job Overview
The Student Services Coordinator is responsible for the daily business, financial, and operational functions that support key student service programs. This role performs detailed data compilation and analysis, ensures accurate account maintenance, and provides timely report to ASA management. The Coordinator also serves as a primary point of contact for students, families, campus partners, and external vendors.
Position Details:
- Salary Range: $20.00 - $24.00 per hour
- FLSA: Non-Exempt
- Schedule: Full-time; must have ability to work flexible hours, including evenings and weekends, as appropriate.
Benefits:
- NYSHIP health insurance, Dental and Vision Insurance
- Paid vacation, holidays, sick and personal days
- 403b Retirement Plan
- Tuition reimbursement
- Employee assistance program
- Flexible spending account
Responsibilities
- Assist in the supervision and day-to-day guidance of Student Services Associates.
- Collaborate with Computing Applications, Dining Contractor, and Campus Residences to resolve billing or system-related issues.
- Communicate with CBORD to troubleshoot complex meal plan concerns.
- Coordinate with insurance broker regarding health insurance enrollment.
- Provide support, explanations, and problem resolution for student and family billing inquiries.
- Process meal plan changes
- Monitor and respond to incoming inquiries for meal plan and health insurance
- Partner with departments to secure purchase orders and request invoices.
- Send student communications, including waiver deadline remainders, as required.
Experience
- Associates degree in Business, or equivalent combination of education and experience
- Experience working with comprehensive, integrated computer accounting systems
- Proficiency with Microsoft Excel and general computer applications
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to meet travel requirements associated with this position.
- Ability to meet acceptable background check standards.
Preferred Qualifications:
- Excellent customer service skills
- Experience with MS Access, Peoplesoft, and RMS
- Financial or administrative experience in a higher-education environment
Company Overview
The Auxiliary Services Association's (ASA) Mission is to maintain and enhance the quality, diversity, cost, and value of food in the campus dining programs, improving fiscally prudent and affordable food plans for students While ensuring the availability of desired and appropriate merchandise, products, and services for the campus community; Fostering and supporting the campus' core mission of academics, research, scholarship and intellectual creativity, inclusivity, and sustainability.
ASA is an employer and educator recognized for valuing AA/EEO and Protected Veterans and Individuals with Disabilities.
No relocation or VISA Sponsorship is available.
ASA may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform their essential functions. If you require an accommodation to participate in the selection process, you are encouraged to contact Human Resources at (631) 638-7923.
Pay: $20.00 - $24.00 per hour
Benefits:
- 403(b)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Financial services: 1 year (Preferred)
Ability to Commute:
- Stony Brook, NY 11794 (Required)
Work Location: In person
