Job Overview
NovaStem is a boutique hair restoration clinic specializing in advanced regenerative treatments. We provide a high-touch, professional client experience in a calm and elevated setting.
We are seeking a proactive and organized individual to join our team as our Front Desk Coordinator. As the first point of contact for our clients, you will play a crucial role in ensuring exceptional customer service and efficient office operations. This role requires strong communication skills, attention to detail, and the ability to multitask effectively.
Duties
- Greet and welcome clients in a friendly and professional manner.
- Answer phone calls and emails promptly, providing accurate information and addressing inquiries or concerns.
- Schedule appointments for clients using our electronic scheduling system, ensuring optimal utilization of time and resources.
- Manage the reception area, including maintaining cleanliness and organization.
- Coordinate with medical staff to ensure seamless patient flow.
- Process payments and manage financial transactions accurately.
- Maintain inventory of office supplies and product, ensuring adequate stock levels.
- Assist with administrative tasks as needed, such as data entry and filing.
Qualifications
- Previous experience in a customer service or receptionist role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Proficiency in using computer applications, including Google Workspace and electronic scheduling systems.
- Attention to detail and accuracy in handling administrative tasks.
- Ability to maintain confidentiality and professionalism at all times.
- Knowledge of medical terminology and experience in a healthcare setting is a plus.
Working Conditions
Job Type: Part Time / Full Time
Pay: $25 / hour (bonus opportunities)
Expected Hours: 3-5 day work week (24-40 hours)
Benefits:
- Paid Training
- Growth Opportunities
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
