Job Description
Director of Food & Beverage Programs & Operations
Department: Hospitality, North America
Reports To: Vice President, Hospitality
Location: Corporate / Regional, remote (with Travel)
Position Type: Full-Time, Mid-Level Management
Position Summary
The Director of Food & Beverage Programs & Operations is responsible for shaping and scaling the culinary and beverage experience across all national venues, including bars, lounges, and restaurants. Reporting directly to the VP of Hospitality, this strategic and operational leader will drive national policy creation, spearhead cross-functional project management, and design innovative revenue-generating ancillary programs (serving theatrical, live entertainment, music and comedy programming) across multiple venues in various locations with key drivers being menu development, margin growth, cocktail innovation, pricing strategies, accelerated queue/in-line pace and superior overall guest experience.
This role ensures operational excellence, brand consistency, and maximized profitability by conducting rigorous audits and leading a remote team of field-based direct reports.
Key Responsibilities
- Project Management: Lead complex, multi-venue rollouts of new F&B concepts, technological implementations, and brand initiatives from conception through to execution.
- Policy & Standardization: Develop, implement, and maintain comprehensive operational policies, SOPs, and service standards for all bars, lounges, and restaurants nationwide.
- Technology: Own the development of a creative Point of Sale system the drives nimble reporting and data that drives key decision making and results, while aligning with Global data teams.
- Revenue Innovation: Partner with programming and ticketing teams to design, price, and launch high-margin F&B add-on packages tailored to theatrical, live music, and comedy event attendees and venues.
- Operational Auditing: Establish and execute a robust operational audit framework to measure compliance with brand standards, safety regulations, guest satisfaction metrics, and cost controls.
- Training & Development: Maintains working training programs, monitors compliance to standards and assist properties in ensuring team members deliver superior guest service experience.
- Team Leadership: Directly manage, mentor, and evaluate a field-based team responsible for local program execution. Ensure clear communication of corporate initiatives and KPIs. Maintains speed and efficiency in delivering new initiatives and program.
- Performance Tracking: Analyze field reports to monitor program progress, labor efficiency, waste management, and overall margins/profitability. Deliver actionable insights and course-corrections to the VP of Hospitality.
Qualifications
- Experience: 5-7 years of progressive management experience in multi-unit Food & Beverage operations, hospitality corporate management, or entertainment venues. Corporate level experience a plus.
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent practical experience).
- Project Management: Proven track record of managing nationwide or regional projects, rollouts, menu engineering initiatives, and delivering on time and in budget.
- Analytical Skills: Strong financial acumen with the ability to dissect P&L statements, analyze field data, and optimize labor and product costs.
- Leadership: Demonstrated experience managing remote or field-based direct reports effectively.
- Travel: This is a remote position with ability to travel up to 30-40% to conduct venue audits and provide hands-on field support.
Preferred Attributes
- Experience specifically within high-volume entertainment venues, theaters, or lifestyle hospitality, hotel or restaurant, or bar brands.
- A collaborative mindset capable of working seamlessly with ticketing, marketing, and creative entertainment teams.
BENEFITS
- 401K opportunities, based on accumulated hours worked.
- Sick Pay accrual
ATG Entertainment: Passion Behind Performance
ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or program 64 of the world's most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.
Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Book of Mormon, Dog Day Afternoon, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.
ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.
ATG Entertainment IDEA Mission Statement
At ATG Entertainment, our commitment to inclusion, diversity, equity and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.
Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.
At ATG Entertainment, we provide a stage for everyone
