Be the first smile our patients see
At Park Dental, patients regularly mention our front desk team by name in five-star reviews — because the person at the desk sets the tone for the entire visit. We're a growing, dentist-owned practice with three locations (Hilliard, Westerville, and Plain City) and a simple philosophy: dental care without judgment, anxiety, or hassle. That starts with you.
We're hiring a Front Desk / Patient Coordinator who can juggle phones, check-ins, and insurance without losing the warmth — someone organized enough to keep a busy schedule full and personable enough that patients feel like regulars from day one.
Why front desk pros choose Park Dental
● You're the quarterback, and we treat you like one. The front desk is respected here as the engine of the practice
● No corporate call-center scripts — real conversations with real patients from your community
● Variety — insurance, scheduling, treatment coordination, and patient relationships, not just answering phones
● A tight, supportive team led by our experienced doctors
● No weekends
What you'll do
● Welcome patients in person and by phone with genuine warmth
● Schedule and confirm appointments; keep the doctors' and hygienists' schedules full and flowing
● Verify dental insurance benefits and clearly explain coverage to patients
● Present treatment plans and financial arrangements, including our Park Dental Membership plan and Cherry/CareCredit financing options
● Submit and follow up on insurance claims; post payments and reconcile end of day
● Run recall and reactivation outreach to keep patients on track with their care
● Manage patient records in Dentrix Ascend
What we're looking for
Required:
● Excellent communication skills and a naturally friendly, professional presence
● Strong multitasking and organization — you stay calm when the phone, the door, and the schedule all need you at once
● Comfort discussing money and payment arrangements with tact
● Reliability — the team and the schedule depend on you
Nice to have (not required):
● Dental or medical front office experience
● Dental insurance verification / claims experience
● Experience with Dentrix Ascend or similar practice management software
● Familiarity with CDT codes
Great customer service background but new to dental? Apply — we'll teach you the dental side.
Benefits
● Paid time off + paid holidays
● 401(k) with company match
● Health insurance
● Complimentary dental care for you AND your immediate family
● Paid CE and paid training events — we invest in your growth
● Uniform allowance
Location & Days
● Westerville: 111 Commerce Park Dr A, Westerville, OH 43082 — Mon, Wed, Thu
This position works Monday, Wednesday, Thursday at our Westerville office.
How to apply
Apply on Indeed with your resume, or email [email protected] with questions. We respond to every qualified applicant within 2 business days.
Park Dental is an equal opportunity employer.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Health insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
Application Question(s):
- Do you have prior dental or medical front office experience?
- Do you have experience verifying dental insurance and/or submitting claims?
- Are you seeking full-time or part-time?
- Are you comfortable discussing treatment costs and payment arrangements with patients?
Ability to Commute:
- Westerville, OH 43082 (Preferred)
Work Location: In person
