About the PWHL
The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion — on and off the ice.
Position Summary
The Customer Service Specialist is the first point of contact for merchandise customers across the PWHL's ecommerce business in the United States and Canada, resolving inquiries accurately and within established service level standards. As the league continues to grow, this role helps deliver a best-in-class fan experience while surfacing valuable customer insights to the Merchandising team. The pay range for this position is $45,000 to $55,000 annually.
Key Duties & Responsibilities
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Serve as the primary point of contact for merchandise customer inquiries, resolving order, shipping, product, and payment related questions within a 24 hour response standard
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Manage returns, exchanges, and replacement requests, coordinating with fulfillment and logistics partners to resolve delivery issues
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Identify recurring service trends and partner cross-functionally with Ecommerce, Logistics, and Buying teams to resolve customer concerns
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Support product launches and peak sales periods through proactive customer communication
Required Qualifications
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1-3 years of customer service, retail, or ecommerce experience
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Excellent written and verbal communication skills, with strong organizational, problem-solving, and multitasking abilities
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Flexibility to work evenings, weekends, and travel as required
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This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis.
Preferred Qualifications
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Experience with ecommerce platforms or customer service software
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Passion for delivering exceptional fan and customer experiences
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Flexibility to work evenings, weekends, and travel as required
Flexibility & Travel
Candidate must be able to work remotely
The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Background check will be conducted once a successful candidate is identified.
