Company Overview
At our hotel, we are dedicated to delivering exceptional guest experiences through genuine hospitality and attentive service. Our goal is to create welcoming environments where every guest feels valued and cared for from arrival to departure.
Overview
We are seeking an energetic and personable Guest Service Agent to join our 2nd shift, 3PM-11PM team. In this role, you will be the first point of contact for our guests, providing outstanding customer service, managing front desk operations, and ensuring a seamless stay for all visitors. Your positive attitude and hospitality expertise will help foster memorable experiences that keep guests coming back.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach
- Manage multi-line phone systems, providing accurate information and routing calls appropriately
- Maintain accurate records of guest reservations, billing, and special requests
- Provide concierge services such as local recommendations, transportation arrangements, and event information
- Support night audit procedures by reconciling daily transactions and ensuring financial accuracy
- Uphold hotel policies and standards related to guest relations, safety, and confidentiality
- All other tasks assigned by management
Requirements
- Proven experience in hospitality management or hotel front desk operations
- Strong customer service skills with the ability to handle diverse guest needs confidently
- Multilingual or bilingual abilities are highly desirable to serve a diverse clientele
- Knowledge of hotel management systems and multi-line phone systems is preferred
- Excellent phone etiquette, communication skills, and a friendly demeanor
- Previous resort or hotel experience is a plus, especially in guest services or night audit roles
- Ability to work flexible hours, including nights, weekends, and holidays as needed
Join us to be part of a vibrant team committed to creating welcoming environments where every guest feels at home. Your enthusiasm for hospitality combined with your dedication to exceptional service will make a meaningful difference in our guests’ experiences!
Pay: $15.00 - $16.50 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
