Shipping, Printing & Customer Service Associate – Part-TimeAbout the Position
Goin’ Postal Brentwood and Prism Printing are looking for a dependable, friendly, and solutions-focused person to join our growing team.
We are a locally owned shipping and commercial printing business that helps customers with everything from packaging and shipping to business cards, booklets, signs, banners, mailbox services, notary services, and much more. This is not a typical retail job where every transaction is the same. Customers often come to us because they need help figuring something out, so we need someone who enjoys working with people, solving problems, and learning new skills.
The right person will be upbeat, patient, dependable, comfortable using computers, and willing to take ownership of their work. We are a small team, which means every employee plays an important role in keeping the store running smoothly and giving customers a great experience.
What You’ll Do
Your responsibilities will include:
- Greeting customers and helping them determine the best solution for their needs
- Processing shipments through UPS, FedEx, USPS, and DHL
- Helping customers select packaging materials and properly packaging items for shipment
- Accepting prepaid package drop-offs
- Providing mailbox, notary, faxing, scanning, copying, shredding, and document services
- Assisting with print orders such as business cards, flyers, booklets, postcards, signs, banners, and other custom products
- Communicating clearly with customers about pricing, turnaround times, and order details
- Operating computers, point-of-sale systems, printers, copiers, and other store equipment
- Answering phones and responding professionally to customer questions
- Keeping the front counter, production areas, and customer spaces clean and organized
- Learning new services, equipment, and processes as the business continues to grow
- Helping identify errors or potential problems before they affect a customer’s order
- Supporting other team members and stepping in where needed
What We’re Looking For
We are looking for someone who:
- Genuinely enjoys helping people
- Is friendly, professional, and able to remain patient with customers
- Is dependable and arrives on time
- Pays close attention to details
- Is comfortable using computers and learning new software
- Can follow established procedures while also using good judgment
- Communicates clearly and professionally
- Is willing to ask questions when unsure rather than guessing
- Can move between customer service, shipping, and printing tasks throughout the day
- Takes initiative and looks for what needs to be done
- Works well as part of a small team
- Can handle a fast-paced environment without becoming easily overwhelmed
- Is interested in learning and taking on additional responsibility over time
Previous experience in customer service, shipping, printing, office services, retail, hospitality, or a similar environment is helpful, but is not required. We are willing to train the right person who brings a positive attitude, strong work ethic, and willingness to learn.
Physical Requirements
This position may require:
- Standing and moving around the store for extended periods
- Reaching, bending, and working at counters or production tables
- Regularly lifting packages and boxes
- Occasionally lifting items weighing approximately 50 pounds
- Safely using cutting, binding, laminating, printing, and packaging equipment after training
Schedule
This is a part-time position. Applicants should have dependable availability during our regular business hours:
- Monday through Friday: 9:00 a.m.–6:00 p.m.
- Saturday: 9:00 a.m.–3:00 p.m.
Availability on some Saturdays is required. The exact weekly schedule will be discussed during the interview process.
Compensation and Growth
Starting pay will be based on experience, availability, and overall fit for the position.
We are a growing small business, and our goal is to give employees opportunities to develop areas of expertise and take ownership of important responsibilities. A strong employee may have opportunities to learn more advanced printing, production, shipping, auditing, inventory, or business operations functions.
Why Work With Us?
- Locally owned and operated business
- Varied work instead of performing the same task all day
- Opportunity to learn shipping, printing, and business operations
- Small, supportive team environment
- Direct opportunity to make a difference for customers and the business
- Notary certification may be provided for the right employee
- Opportunity for additional responsibility as the company grows
We are looking for someone who wants to become a valuable part of the team—not someone who simply wants to show up, complete the minimum required work, and go home.
To be considered, please complete the application questions thoughtfully. Applicants who provide incomplete or one-word answers may not be selected for an interview.
Goin’ Postal Brentwood and Prism Printing are equal opportunity employers.
Pay: $17.00 - $19.00 per hour
Benefits:
Application Question(s):
- Are you reliably available to work during our business hours, including some Saturdays from 9:00 a.m. to 3:00 p.m.?
- Are you able to regularly lift and carry packages and occasionally lift items weighing approximately 50 pounds, with or without reasonable accommodation?
- How many years of customer service experience do you have?
None
Less than 1 year
1–2 years
3–5 years
More than 5 years
- Please describe your general availability Monday through Saturday. Include any days or times when you are regularly unavailable.
- A customer is frustrated because a package has been delayed, even though the delay was caused by the shipping carrier. How would you handle the conversation?
- When work is temporarily slow and no one has assigned you a specific task, what would you normally do?
- Why does this particular position interest you?
- Please confirm that you understand this position involves customer service, computer work, packaging, cleaning, shipping, and print production tasks (not only working at a register).
Work Location: In person
