Operations ManagerOCD Painting and Flooring Inc.Lake County, FL | Full-Time | In-Office
Location: Tavares / Mount Dora / Eustis / Leesburg, FL Employment: Full-Time | In-Office Reports To: Owner / Founder Compensation: $65,000 – $80,000 base salary + generous profit-based bonus
Who We Are
OCD Painting and Flooring is a fast-growing, multi-trade residential contractor serving Lake County, FL. We deliver interior/exterior painting, LVP/tile/laminate flooring, and concrete coatings through a dedicated single-crew model — no subcontractor hand-offs, no dropped balls, and a three-year workmanship warranty on every project.
We are not a typical contractor. We operate with the precision, accountability, and systems discipline our name demands. The right Operations Manager won't just maintain what we've built — they'll actively make it better.
The Role
We are hiring an Operations Manager to serve as the operational nerve center of this business. This is not a status-quo maintenance role. We are looking for a builder — someone who sees a broken process and fixes it, sees a gap in the system and fills it, and takes ownership of outcomes as if their name is on the door.
This role owns:
- Crew scheduling, dispatch, and utilization — maximizing billable hours per crew per week
- Full tech stack oversight across Jobber, Monday.com, GoHighLevel, CompanyCam, Calendly, PaintScout, and QuickBooks
- Workforce pipeline — recruiting, interviewing, onboarding, and retaining field talent
- Culture, training, and crew skill development — from Day 1 through full proficiency
- Operational reporting — profitability, utilization, and production metrics
- Process design — building, modifying, and improving systems as the company scales
When you are doing your job well, the owner is focused on growth — not firefighting.
Core ResponsibilitiesDaily Operations
- Audit employee time entries by 8:10 AM daily in Jobber; ensure all crew members are clocked into the correct job and cost class. Submit payroll data to accounting by 9:00 AM every Monday.
- Triage inbound emails, texts, and calls; respond, escalate appropriately, and log all correspondence into Monday.com with same-day turnaround.
- Monitor the Deals Board in GoHighLevel/Monday.com for quote follow-up tasks; execute correct templated follow-ups on schedule.
- Complete the customer welcome call within 24 hours of every signed contract.
- Ensure all materials are ordered within 24 hours of deposit receipt; create POs and work orders with full job information before crew deployment.
Scheduling & Crew Utilization
- Own crew scheduling across all active jobs — maximize billable utilization while protecting job quality and workmanship warranty standards.
- Identify and eliminate scheduling gaps, idle crew time, and underbooked periods before they impact cash flow.
- Coordinate job sequencing across painting, flooring, and concrete divisions to maximize single-crew efficiency on multi-trade projects.
- Monitor field progress through CompanyCam; confirm job-site standards are maintained on every active project.
Tech Stack Management & Systems Development
- Own the full OCD tech stack day-to-day:
- Jobber — crew scheduling, job management, time tracking, invoicing
- Monday.com — pipeline, job board, workflow management, reporting
- GoHighLevel — CRM, lead tracking, automated follow-ups, pipeline stages
- CompanyCam — job site documentation, photo logs, QA verification
- PaintScout — estimating accuracy, quote generation, scope management
- Calendly — lead appointment scheduling and intake flow
- QuickBooks — job cost tracking, payroll coordination, financial accuracy
- Identify broken workflows, redundant steps, and missing automations — then build the fix. You are not a system user. You are a system owner.
- Design and implement new SOPs as the company adds crews, services, or divisions.
- Ensure automations trigger correctly across the stack; catch and resolve integration failures before they impact customers or revenue.
Profitability & Operational Reporting
Profitability and crew utilization are the two primary performance metrics for this role. Everything you manage should ultimately tie back to one of these two outcomes.
- Track and report job-level gross margin weekly; flag deviations from firm-quote targets immediately.
- Monitor crew utilization rate (billable hours vs. scheduled hours) and present weekly trends to ownership.
- Produce monthly operational reports covering: production output, crew utilization %, job-level profitability, lead-to-job conversion, and open receivables.
- Identify cost overruns, material waste, or scheduling inefficiencies and build corrective action plans with measurable outcomes.
Workforce Management, Hiring & Culture
- Own the workforce pipeline — proactively recruit and maintain a ready bench of qualified painters and crew members so the business is never caught short-staffed.
- Act as the primary hiring manager: source candidates (Indeed, Craigslist, referrals, Google Forms), conduct structured interviews, and make hire/no-hire recommendations to ownership.
- Manage all new hire onboarding and compliance: paperwork packets, ID verification, QuickBooks setup, tool orientation, and job site introduction — zero exceptions, no one starts without complete documentation.
- Build and protect the OCD culture: precision, accountability, pride in craft, and clean job sites. Set the standard and hold the team to it consistently.
- Develop and execute a structured training program that advances painter and crew skill from onboarding through full trade proficiency — increasing crew value and reducing quality callbacks.
- Conduct regular performance check-ins with field staff; identify skill gaps and build individual development plans.
- Manage crew morale, discipline, and retention — create an environment where high performers want to stay and grow.
What We're Looking For
- 3+ years of operations, office management, or project coordination experience in a trades, construction, or field service environment
- Proven ability to build and modify operational systems — not just follow them. You see a gap and you close it.
- Mastery of field service tech platforms; experience with Jobber, Monday.com, GoHighLevel, or equivalent systems is a strong advantage
- Financially literate — you can read a P&L, understand job costing, and connect daily scheduling decisions to margin outcomes
- Obsessively organized with a bias for documentation — details don't slip, and you build systems to make sure they don't
- A hiring manager mindset: you can source, screen, interview, and close quality candidates without hand-holding
- Natural culture builder — you understand that how a team behaves on a job site reflects directly on the brand
- Direct, clear, and professional in both written and verbal communication
- Calm under pressure; comfortable enforcing standards even when it's uncomfortable
- Self-directed — you don't wait to be told what to do
Compensation & Structure
Base Salary: $65,000 – $80,000 commensurate with experience. This is not an entry-level role. Bonus: Generous profit-sharing bonus tied directly to company profitability. When the company wins, you win. Schedule: Full-time, in-office. Reliability and focus are non-negotiable.
How to Apply
After submitting your application, you will receive further instructions that you will need to follow to complete the application process. Completing these steps is required to be considered for this position.
OCD Painting and Flooring Inc. | Lake County, FL | ocdpf.com | Equal Opportunity Employer
Pay: Up to $100,000.00 per year
Experience:
- Painting & Flooring Operations Management: 3 years (Required)
- Technology, CRM, Monday, Jobber and similar platform: 3 years (Required)
Ability to Commute:
- Tavares, FL 32778 (Required)
Work Location: In person
