We are seeking a dependable, professional, and highly organized receptionist to join our busy pain management practice for our Park City (Kimball Junction) and Heber City clinics.
Job Responsibilities:
- Welcomes and greets patients and visitors in person
- Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel
- Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Scheduling within the guidelines of multiple providers, verifying schedules and insurances
- Assure the accurate new patient packet is mailed or emailed at time of scheduling
- Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.
- Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:
Demographic information
Collect and post/record payments for patients
Cost Estimates
Verify insurance coverage, benefits, and client financial responsibility
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Max out of pocket
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Deductible
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Copay
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Coinsurance
- Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays
- Maintain reception areas
- Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
- Coordination of patient referrals
- Ability to multitask
- Maintains operations by following policies and procedures; reporting needed changes
- Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well
- Demonstrate respect for our patients and fellow care team members in every interaction
- Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service
- Always maintain a professional and positive attitude
- Demonstrate teamwork and support for fellow team members by offering assistance as needed
Requirements:
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Must have high school diploma or GED.
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A valid driver's license and reliable transportation with the ability to commute safety in all weather conditions, including snow.
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Strong computer, typing, and data entry skills
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Excellent professional communication and customer service skills with the ability to effectively manage difficult patient interactions
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Ability to multitask in a fast-paced, high-volume clinic.
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Dependable, organized, and detail-oriented.
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Team player with a postive attitude.
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Previous medical office experience preferred.
- Looking for applicants with availability for work hours Monday, Tuesday, Wednesday, and/or Thursday. Friday's off.
