We are seeking a hands-on, detail-oriented IT Technical Support Technician to join our technology team. This role focuses on imaging and deploying computers, diagnosing hardware/software issues, installing and configuring applications, and supporting specialized construction software platforms such as Autodesk products (AutoCAD, Civil 3D, Revit, etc.), geospatial/survey solutions, as well as other industry tools. The ideal candidate thrives in a fast-paced environment, maintains high standards for accuracy, and ensures all equipment is properly tested before issuing to end users.
Salary: $75,000 - $100,000 DOE
Key Responsibilities
- Image, configure, and deploy : Image workstations and laptops for new hires and hardware refreshes, ensuring standardized builds, security baselines, and required software packages.
- Install, configure, update, and support software applications : Particular emphasis on construction and surveying tools (Autodesk suite, Leica software, related plugins, drivers, and licensing.
- Hardware Testing : Verify new computers software load matches request for non-standard software applications, security tools, drivers, and organization-specific configurations.
- Asset Management : Maintain accurate records of IT assets throughout their lifecycle (receiving imaging deployment shipping/return).
- Troubleshooting : Perform basic diagnostics and repairs on hardware issues
- Deployment Support : Provide remote and on-site support, document issues and resolutions, and escalate complex problems to senior technicians or vendors when necessary.
- Documentation : Create and update knowledge-base articles, standard operating procedures, and imaging documentation.
Required Qualifications
- Proven experience imaging and deploying Windows computers (SCCM/ConfigMgr, Intune, or similar tools preferred)
- Strong troubleshooting skills across hardware, Windows OS, networking basics, and software installation/configuration.
- Hands-on experience installing and supporting software applications, including understanding of installers, dependencies, drivers, and licensing.
- Direct experience supporting construction or surveying applications such as Autodesk products and/or Leica software/hardware solutions,
- Solid customer-service orientation and the ability to communicate technical concepts clary to non-technical users.
- Ability to work independently.
- Ability to lift and move equipment up to 50 lbs.
- Excellent organizational skills and attention to detail.
Valid driver’s license (if local deliveries are required).
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Preferred Skills & Experience
- Familiarity with construction industry workflows (survey, CAD, BIM, or field data collection).
- CompTIA A+, Network +, or equivalent certifications.
- Experience with remote support tools, ticketing systems, and basic PowerShell or scripting for deployment tasks.
Familiarity with shipping software (UPS, FedEx, DHL portals).
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Personal Attributes
- Strong work ethic and ability to work independently.
- Customer-service mindset with clear communication skills.
- Help streamline processes and procedures.
- Ability to prioritize tasks and meet deadlines in a dynamic environment.
- High integrity when handling company assets.
