Job Summary
We are seeking a dynamic and proactive Computer Technician to join our IT support team. In this role, you will be responsible for maintaining and troubleshooting computer hardware, software, and network systems to ensure optimal performance across the organization. Your expertise will help keep our IT infrastructure running smoothly, supporting a seamless user experience for all staff members. This paid position offers an exciting opportunity to develop your technical skills while contributing to a fast-paced, technology-driven environment.
Responsibilities
- Provide comprehensive technical support to end-users for hardware, software, and network issues via help desk tickets and direct assistance
- Perform hardware maintenance, upgrades, and repairs on desktops, laptops, printers, and other peripherals
- Manage user accounts and permissions through Active Directory management and Windows Server administration
- Troubleshoot software problems across operating systems including Windows, macOS, and Linux environments
- Configure and support computer networking components such as LAN, VPNs, firewalls, and switches to ensure secure connectivity
- Assist with IT infrastructure setup, including installing and maintaining servers, workstations, and network devices
- Utilize IT service management tools like ServiceNow, Jira, BMC Remedy to document incidents and track resolutions
- Support system administration tasks including user account management, security protocols, and system backups
Experience
- Proven experience in technical support or IT support roles with a focus on computer hardware maintenance and troubleshooting
- Strong knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux
- Hands-on experience with Active Directory management and Windows Server administration
- Familiarity with computer networking concepts including LAN setup, VPN configuration, firewalls, and network security best practices
- Proficiency in using help desk tools like ServiceNow or Jira for incident tracking and resolution documentation
- Excellent communication skills with the ability to explain technical issues clearly to non-technical users
- Demonstrated ability to perform hardware repairs, software troubleshooting, and system upgrades efficiently
Join us as a Computer Technician to play a vital role in supporting our organization's technology ecosystem! Your technical proficiency combined with excellent customer service skills will ensure our team stays connected and productive every day. We value proactive problem solvers eager to grow their skills in a collaborative environment dedicated to innovation.
Pay: $18.00 - $25.00 per hour
Work Location: In person
