Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- First point of Contact with Customer’s Purchasing Agent/Manager.
- Manage Assigned Accounts while collaborating Internally and Externally.
- Fielding new customer calls and sharing product related information and Rohrer service abilities with the client.
- Discuss Rohrer services to customers by telephone, email, or in person.
- Make decisions as it relates to customers’ needs and schedules.
- Enter Orders in a timely manner with focus on accuracy matching customer PO, price, qty etc.
- Gather complaint information and enter into system for evaluation of resolution.
- Review artwork/designs from customers to prepare work orders for prepress, thermo tooling, design to have proofs, concept drawing, prototypes and samples made.
- Order color folders if necessary.
- Send proofs, die samples, color folders, mockups, and prototypes for approval.
- Enter specs for approved items (print & thermo) and obtain layouts for production.
- Process RFQ’s per information provided by sales and the customer.
- Attend daily production meetings to share information with production (new projects, upcoming large orders, expedited request, etc.).
- Coordinate/Manage internal kick off meetings to review new customer projects to ensure customer satisfaction.
- Initiate and manage timeline set for customer expectations (orders, new projects, RFQ’s, inquiries, etc.).
- Contact customer with any issues or delays in meeting requirements including any shipping/freight issues that may arise.
- Prioritize production schedules based on customer impact
- Responsible for inventory management.
- Manage CIA account processing and assist with past due collections.
- Foster a culture based on Rohrer’s
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
