Are you someone who genuinely enjoys helping people? Do you communicate well, stay organized, and know how to make customers feel heard and cared for?
Don Brown Chevy is looking for a Service BDC Agent to join our growing service team.
In this role, you will be one of the first people our service customers speak with. You will help customers schedule maintenance and repair appointments, answer basic questions, follow up on service needs, and make sure each customer feels confident about their upcoming visit.
This is not a sales position. It is a customer service and appointment-setting role focused on creating a smooth, professional service experience.
WHAT YOU’LL DO
- Answer inbound service calls and respond to customer inquiries by phone, text, and email
- Schedule and confirm service appointments
- Contact customers regarding maintenance reminders, recalls, and recommended service
- Help customers understand the next steps for their service visit
- Follow up with customers who have not yet scheduled an appointment
- Maintain accurate customer records and appointment notes in the CRM
- Communicate important customer information to service advisors
- Help keep the service schedule organized and productive
- Deliver a friendly, professional experience during every customer interaction
WHAT WE’RE LOOKING FOR
- Strong communication and listening skills
- Friendly, patient, and professional approach
- Comfortable speaking with customers throughout the day
- Organized and able to manage multiple conversations and appointments
- Comfortable using CRM systems, texting platforms, email, and basic technology
- Dependable, punctual, and team-oriented
- Automotive or dealership experience is helpful, but not required
- We will train the right person
PAY
$16.00–$20.00 per hour, depending on experience
BENEFITS
- Union insurance benefits
- 401(k)
- Paid training
- Monday through Friday work schedule
- Opportunity to grow within the dealership
SCHEDULE
Monday–Friday8:30 a.m.–5:00 p.m.
LOCATION
Don Brown Chevy2244 S. Kingshighway Blvd.St. Louis, MO 63110
TO APPLY
Complete the application and answer the optional question at the bottom. Candidates who skip the question will not be considered.
Pay: $16.00 - $20.00 per hour
Benefits:
- Health insurance
- On-the-job training
- Professional development assistance
Application Question(s):
- In 250 words or less, tell us why you think you’d be a great fit for this role. This step is optional — but candidates who skip it will not be considered.
Work Location: In person
