Position Summary: The Design Operations Coordinator is responsible for sample and product development support activities that ensure accurate, timely delivery of materials and information to customers, sales teams, and internal stakeholders. This role serves as a key liaison between Design, Product Development, Marketing, and Sales driving operational excellence through effective project tracking, sample coordination, and process execution. The position plays a critical role in supporting seasonal product launches, maintaining data accuracy, meeting project deadlines, and delivering a seamless experience for both customers and internal teams.
Key Responsibilities
Sample Production & Assembly
- Collaborate with the Design Team to assemble, tag, and prepare samples for customer presentations and shipments as needed.
- Cut, sew, assemble, and prepare mattress swatch sets and sales presentation materials.
- Perform overlock sewing on mattress samples as required.
- Use cutting tables and tools to measure and cut mattress fabric to customer specifications.
- Assemble mattress showroom and library hanger sets.
Inventory & Sample Management
- Maintain inventory of mattress sample supplies including header cards, backing materials, rings, yarn cards, and related components.
- Collaborate with the Showroom Manager to execute seasonal display updates in the High Point Showroom.
- Oversee organization, tracking, and replenishment of upholstery and mattress sample inventory.
- Maintain mattress yarn libraries, yarn reelings, display sets, and sample standards in an orderly condition.
- Receive and organize production cuts, maintaining seasonal fabric libraries and sample shelves.
- Store and organize mattress samples for efficient access and distribution.
- Assist sales in finding mattress samples to fit specific customer projects
- Collaborate with the Design Manager and sample dept to ensure all pattern information is accurate and current on the samples in the showroom.
- Provide regular updates to the Sales Team regarding sample availability and status.
- Maintain and order office supplies
- Assist Dept Leads with daily tasks as needed
Essential Skills and Experience:
- Microsoft Excel proficiency
- Microsoft Outlook proficiency
- Excellent communication skills, both written and verbal
- Project & Deadline Management
- Cross-Functional Team Communication
- Inventory Organization & Record Keeping
- Domestic & International Shipping
- Attention to Detail and Process Accuracy
Education requirements:
Travel Requirements:
- Occasional travel to the High Point showroom
Reporting to this position:
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
