At HANSONS, we've spent decades helping homeowners improve and protect their homes through industry-leading products and exceptional customer service. We're looking for a highly organized, customer-focused Branch Coordinator to support project execution, customer communication, scheduling, and branch operations.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering an outstanding customer experience from start to finish.
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Earn up to $22 per hour
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Weekly pay via direct deposit every Friday
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Health benefits available after 30 days of employment
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401(k) with company match available after 90 days of employment
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Holiday pay available after 30 days of employment
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Paid Time Off (PTO) with unlimited rollover of unused accrued hours
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Company-provided tools, training, and resources to support your growth and development
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Opportunities for advancement within a growing organization
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Employee-led committees that help foster a fun, engaging, and positive company culture
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A supportive team environment focused on recognition, collaboration, and success
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Serve as the primary point of contact for customers throughout their project lifecycle
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Conduct welcome calls and establish clear expectations for the project process
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Provide installation-day communication and support
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Coordinate with customers, installation partners, and internal teams to ensure projects stay on schedule
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Resolve customer concerns and escalate issues when necessary
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Schedule and reschedule installation appointments
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Maintain an optimized installation calendar and maximize crew productivity
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Confirm installation dates, customer readiness, material deliveries, and project logistics
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Manage scheduling changes due to weather, customer requests, or operational needs
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Complete project completion calls and payment collection activities
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Process payments through approved methods
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Ensure all project documentation is completed and uploaded accurately
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Support project closeout and escalation procedures
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Answer phones and assist customers, vendors, and visitors professionally
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Manage incoming and outgoing mail
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Order office supplies and support daily office operations
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Assist with onboarding activities and communication with corporate departments
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Help maintain efficient branch operations in support of the Branch General Manager and Operations team
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Process deposits and maintain accurate cash logs
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Upload required project and financial documentation
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Support insurance and project documentation processes
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Maintain accurate records and ensure compliance with company procedures
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High school diploma or GED
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Minimum 1 year of administrative, office, customer service, scheduling, or coordination experience
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Strong organizational and multitasking skills
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Excellent verbal and written communication abilities
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Proficiency in Microsoft Office (Word and Excel)
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Ability to work independently and manage multiple priorities
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Must be at least 18 years old
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Experience in scheduling, operations, office management, or project coordination
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Familiarity with CRM or project management software
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Experience in the home improvement, construction, or service industry
At HANSONS, our culture is built around five core values:
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Get It Done – Fast, Right & Now
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Strive for Five – Go Above & Beyond
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Be a Problem Solver – Own It to Resolve It Today
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Care – Treat Everyone with Priority, Respect & Integrity
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Communicate – Call, Answer & Reach the Customer
We're committed to investing in our people, promoting from within, and creating opportunities for long-term career growth. If you're organized, customer-focused, and ready to make an impact, we'd love to hear from you.
Apply today and become an essential part of delivering an exceptional customer experience at HANSONS.
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