Description:
The Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.
Requirements:
Duties/Responsibilities:
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Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
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Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
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Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times.
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Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks.
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Maintain and review daily activity log.
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Maintain confidentiality with respect to guest and Associate incidents.
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Hold briefing with Guest Services staff both at the beginning and end of shift.
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Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
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Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
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Assist guests to their rooms or help guests enter their rooms.
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Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report.
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Assist outside agencies as necessary.
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Provide escort.
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Assist HR/MOD with responding to Associate altercations.
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Assist with intoxicated guests.
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Be knowledgeable about hotel and guestroom locking systems.
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Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
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Challenge suspicious persons.
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Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
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Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary.
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In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
Required Skills/Abilities:
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Strong communication, both written and verbal.
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Ability to work in a team environment.
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Ability to remain calm under pressure.
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Bilingual communication in Spanish is a plus.
Education and Experience:
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High School diploma or equivalent and/or experience in a hotel or a related field preferred
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Certificate of Completion in Safety and Security Training (must comply with State requirements)
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CPR, First Aid, and Heimlich Maneuver Certified
