The Tenant Services Associate is responsible for the overall maintenance of the Community by utilizing in-depth knowledge of related trade skills and delivering a superior customer service experience.
Expectations and Responsibilities
- Work closely with team members and contractors to complete unit turnovers.
- Respond to maintenance requests.
- Proactively repair all maintenance problems.
- Complete the quarterly preventive maintenance inspections.
- Maintain a positive and professional attitude with internal and external customers.
- Provide “on-call” coverage to answer questions and/or respond to emergency situations.
- Communicate to the Leasing Team any outstanding issues related to open service orders.
- Understand and comply with all company guidelines and policies.
Core Competencies Required
Team Player, Conscientiousness, Attention to Detail, Commitment to Quality and Customer Service, Time Management, Communicates Effectively
Required Experience and Technical Skills
- Minimum 2 years’ experience as a Maintenance Technician, preferably in Property Management
- Certified Apartment Maintenance Technician (CAMT) certification preferred
- Comprehensive knowledge of the following trades: electrical, plumbing, appliance repair, HVAC, and interior/exterior maintenance
- Experience with industry software systems and Microsoft Office
