Job Summary: Provide friendly and superior guest service to all guests who dine in Gilley’s while delivering the guests food and drink in a timely manner as well as cashier duties.
Essential Job Functions:
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Greets guests at assigned tables and ensures each guest needs are met
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Returns to each assigned table periodically to ascertain whether additional items are desired
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As guests have completed each course, clears empty plates
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Serves food and beverages to guests where appropriate
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Refills, water, coffee, and other drinks upon request of guests
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Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
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Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
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Observes all activity within assigned areas offering assistance to slot players, and instruction on machine functions and payouts
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Observes activity and reports anything that is out of the ordinary
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Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
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Ensures all guests are kept in play by providing friendly and helpful service at all interactions
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Utilizes open body language, politely speaks with and assists guests as needed
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Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
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Maintains monetary and paperwork accuracy and efficiency within department/property standards
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Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
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Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
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Crosstrain in other F&B areas
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Other duties as assigned
Qualifications:
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Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
- Able to carry and balance service tray
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Legible handwriting
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Extensive knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures
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High school diploma or equivalent, required
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One year of direct customer contact experience, preferred
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Previous money handling experience preferred
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Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
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Must be able to work both independently and as a member of a team
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Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
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Must be able to maneuver from restaurant to kitchen area and back to restaurant bringing customers their food and beverage orders during the entire shift
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Able to lift trays with food above shoulder level
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Physically mobile with reasonable accommodations
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Must be able to respond to visual and audible cues
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Must be able to read, write, speak and understand English
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Must be able to bend, reach, kneel and grip items
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Must be able to lift items weighing up to 50 pounds
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Must be able to walk and stand for long periods of time (8-12 hours)
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Have a sense of urgency and keep up with fast paced business practices
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Operate in mentally and physically stressful situations
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Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.
