About Us:
Louisiana Controls is a leading commercial HVAC, mechanical, and building automation company. We are a fast-growing, family-owned business that prides itself on executing high-level commercial projects and delivering top-tier service. We are looking for a highly organized and detail-oriented Service Operations & Logistics Coordinator to be the backbone of our back-office, managing everything from parts procurement to final invoicing.
Role Overview:
In this role, you will bridge our field technicians, our vendors, and our financial reporting. You will manage the lifecycle of parts and equipment. From ordering and receiving, to dispatching, tracking, and invoicing, your role will be to ensure every completed job is accurately prepared, costed and invoiced.
You will work closely in a shared-office environment alongside our Client Success and Software Administrator. While you both have distinct core responsibilities, teamwork is essential. You will cross-train to support each other with phones, dispatching, and customer updates to ensure a seamless operation.
Core Responsibilities:
- Warehouse & Inventory Management: Receive inbound shipments, clearly mark packages with corresponding job numbers, and communicate arrivals to the scheduling team. Maintain and organize warehouse inventory levels.
- Procurement & Logistics: Issue purchase orders to field technicians throughout the day. Order and track parts for approved jobs and follow up regularly with vendors on lead times and ETAs. Promptly notify the scheduling and sales team on updates and as the parts arrive.
- Financials & Invoicing: Process invoices for completed jobs. Accurately enter all material and labor costs into ServiceTitan (our service software) and track overall job profitability prior to issuing the final invoice.
- Cross-Functional Collaboration: Work alongside the Inside Sales team and Lead Project Foreman to order parts from approved estimates and procure materials for large-scale construction jobs.
- Team Support & Dispatch (Shared Duties): Partner with the Client Success and Software Administrator to answer inbound customer calls, dispatch technicians via ServiceTitan, and proactively update customers on necessary rescheduling or delays.
- On-Call Rotation: Participate in a rotating weekend on-call schedule (approximately once every 5 weeks) to support emergency dispatching and coordination.
What We Are Looking For:
- Prior experience in back-office operations, purchasing, warehouse receiving, or logistics (HVAC, plumbing, or electrical industry experience is a major plus).
- Strong financial literacy with a keen eye for job costing and profit margins.
- Familiarity with ServiceTitan (or similar field service management software) is preferred, but not mandatory.
- A team-first mentality with a willingness to overlap duties and help your coworkers succeed.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Application Question(s):
- Are you currently working? If so, what makes you interested in exploring a new opportunity and why do you think here would be a good fit?
Work Location: In person
