The Plug is seeking an enthusiastic and knowledgeable Budtender Lead to join our team in New Buffalo, MI. If you have a passion for cannabis, enjoy helping others, and love sharing your knowledge, we want you on our team!
Who We Are: At The Plug, we’re more than just a cannabis store – we’re the ultimate destination for cannabis enthusiasts and newcomers alike. Our brand is all about quality, knowledge, and top-tier customer service. We pride ourselves on offering a curated selection of products that provide the best value to our customers. We are deeply customer-focused, striving to ensure every visit is a unique and satisfying experience.
Your Mission: As a Budtender Lead, you’ll be the face of The Plug, providing our customers with expert guidance on our cannabis products. You’ll help create a welcoming and educational environment, ensuring every customer leaves with a smile and the perfect product for their needs.
What You’ll Do:
Leadership Responsibilities:
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Assist management in training, mentoring, and developing budtenders
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Lead by example in customer service excellence and product knowledge
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Coordinate daily staff assignments and help manage scheduling
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Support managers in evaluating team performance and providing constructive feedback
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Step in as shift supervisor when managers are unavailable
Customer Service Excellence:
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Greet customers genuinely and enthusiastically and provide exceptional service throughout their visit
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Make every customer feel valued and ensure they have a positive and memorable experience
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Set the standard for customer interaction and service quality
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Handle complex customer inquiries or concerns that may be escalated by other team members
Product Expertise:
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Become our in-house product authority with advanced knowledge of cannabis products, effects, and usage
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Stay ahead of industry trends, research, and new product developments
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Develop and implement product education initiatives for both staff and customers
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Collaborate with management on curating our product selection
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Lead product knowledge training sessions for team members
Sales Leadership:
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Drive store sales through exemplary customer service and strategic selling techniques
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Coach other budtenders on effective upselling and cross-selling approaches
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Work toward team sales goals and motivate staff to achieve individual targets
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Analyze sales data to identify trends and opportunities for growth
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Partner with vendors to plan and execute in-store demonstrations and promotional events
Operational Support:
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Assist managers with inventory management, including receiving, auditing, and merchandising
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Help maintain compliance with all state and local cannabis regulations
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Ensure store presentation meets company standards through regular floor checks
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Support opening and closing procedures
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Assist in implementing new operational processes and procedures
Community Building:
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Develop relationships with regular customers and develop loyalty programs
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Represent The Plug at community events and industry functions when needed
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Gather and analyze customer feedback to improve product offerings and services
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Help cultivate The Plug's reputation as a knowledgeable, trusted cannabis retailer
What You’ll Need:
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Experience: Previous experience in a customer service or retail role is preferred. Experience in the cannabis industry is a plus but not required.
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Cannabis Knowledge: A strong understanding of cannabis products, strains, and consumption methods. A willingness to learn and stay updated on industry trends. Ability to convey complex information in an easy-to-understand manner.
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Communication Skills: Excellent verbal and written communication skills. Ability to build rapport with customers and explain product information clearly and confidently.
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Customer Focus: A passion for helping others and providing top-notch customer service. Ability to handle customer inquiries, provide tailored recommendations, and resolve complaints professionally and effectively.
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Sales Skills: Proven ability to meet sales targets, upsell, and enhance the customer experience. Strong persuasive skills and the ability to build lasting customer relationships.
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Organizational Skills: Impeccable organizational skills to manage multiple tasks, maintain a clean workspace, and ensure all products are properly stocked and displayed.
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Compliance Knowledge: Understanding of local and state cannabis retail laws and regulations is a plus.
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Age & ID: Must be at least 21 years old and possess a valid driver’s license or state ID.
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Background Check: Must pass all required background checks.
Compensation:
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Competitive hourly wage based on experience ranging from $17-$18.
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Earned PTO, holiday pay, employee discounts, and product giveaways.
Shifts:
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Day shift
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Evening shift
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Morning shift
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Weekend shift
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Holiday shift
Join us at The Plug and be a part of something special. If you're ready to plug into a dynamic and exciting career, apply today!
