Company: MBT Footwear
Location: Fenton, Missouri
Job Type: Part-time
Hours: 10–15 hours per week
Schedule: Primarily Monday and Tuesday afternoons after 2:00 PM, with light follow-up work later in the week as needed
Pay: $20.00 – $24.00 per hour, based on experience
Work Location: In person
About MBT Footwear
MBT Footwear is the original Swiss physiological footwear brand, designed to help people move more comfortably on hard, flat surfaces. Our patented curved sole technology encourages natural motion, improved alignment, and a more balanced walking experience.
Loved by healthcare professionals, people who spend long hours on their feet, and customers seeking comfort-driven footwear, MBT serves customers across the U.S. and Canada from our fulfillment center in Fenton, Missouri.
Position Summary
MBT Footwear is looking for a dependable, detail-oriented Part-Time Returns Processing Specialist to help keep customer returns moving accurately and on time.
This is a light-duty, in-office role focused on receiving, inspecting, documenting, and processing returned footwear. Timely returns processing is important because customers are waiting for refunds or exchanges, and eligible products need to be returned to inventory promptly.
The work is heaviest at the beginning of the week, especially Monday afternoons after return shipments are delivered. Tuesday is typically the second-busiest day, with follow-up from Monday’s returns, returning eligible products to inventory, and processing new Tuesday returns. The rest of the week is generally lighter and may involve follow-up work as needed.
This position is ideal for someone who enjoys organized, hands-on work, accurate data entry, and a steady part-time schedule.
Schedule
This position averages approximately 10–15 hours per week.
Candidates should be available primarily on Monday and Tuesday afternoons beginning around 2:00 PM, after daily return shipments are delivered.
A typical weekly schedule may include:
- Monday afternoon: Receive and process weekend returns after delivery. This is typically the heaviest returns day.
- Tuesday afternoon: Continue processing Tuesday returns, complete follow-up from Monday, and return eligible products back into inventory.
- Wednesday–Friday: Light follow-up work as needed to keep returns current and ensure customer refunds and exchanges are processed in a timely manner.
The exact schedule can be discussed, but regular availability on Monday and Tuesday afternoons is strongly preferred.
What You’ll Do
- Receive and organize returned footwear and related paperwork
- Match returned items to customer orders and return authorization information
- Inspect returned footwear for condition, wear, damage, packaging, and resale eligibility
- Enter return notes and basic return details into company systems
- Help process returns so customer refunds and exchanges can be completed promptly
- Prepare eligible products to be returned to inventory
- Place processed products back into the appropriate inventory stacks or locations
- Separate items that require additional review, cleaning, damage assessment, or disposal
- Communicate with customer care or warehouse staff regarding return status when needed
- Maintain a clean and organized returns processing area
- Identify common return reasons, product issues, or repeated concerns and report them to management
What You Bring
- Strong attention to detail and accuracy
- Dependable attendance, especially on Monday and Tuesday afternoons
- Basic computer and data entry skills
- Ability to follow procedures and keep work organized
- Comfortable handling footwear products, shoe boxes, and packaging
- Good communication skills
- Ability to work independently after training
- A steady, reliable work pace
- Previous experience in returns, inventory, warehouse support, retail, customer service, ecommerce, or order processing is helpful but not required
Physical Requirements
This is considered light-duty work. The role may involve standing or sitting for periods of time, opening packages, handling shoe boxes, inspecting footwear, organizing returned products, and light lifting of typical footwear cartons.
Why Join MBT?
This is a practical part-time role with steady, meaningful work in a small business environment. You will help ensure customers receive timely refunds and exchanges while keeping our returns process and inventory organized.
Job Type
Part-time
Pay
$20.00 – $24.00 per hour, based on experience
Expected Hours
10–15 hours per week
Schedule
Day shift
Primarily Monday and Tuesday afternoons after 2:00 PM
Light follow-up hours later in the week as needed
Work Location
In person at our Fenton, Missouri fulfillment center
Pay: $20.00 - $24.00 per hour
Work Location: In person
