Job Summary
Perfumania is a growing company that specializes in the sale of genuine designer fragrances and operates over 150 retail stores throughout the country. Our fragrance consultants are trained to provide personalized service and expert advice about today's most popular fragrances, as well as classic and hard-to-find fragrances.
Perfumania is a strong proponent of promoting from within and strives to provide its Associates with growth opportunities. Many of our multi-unit leaders began their careers in our stores and advanced through hard work, performance, and dedication. If you are looking for an enjoyable work environment where you can build your future, Perfumania is the place to be!
We have an immediate opening for a Store Manager position at our Twelve Oaks Mall location (27500 Novi Rd, Novi, MI 48377).
Position: Store Sales Manager
Starting Pay: $20.00 to $22.00 per hour (based on experience). Pay does not include store bonuses, overtime pay, or commission earned.
The Store Manager is responsible for managing the overall operation and profitability of the store. Additionally, the Store Manager leads associates to create and maintain the Perfumania experience. As a proven leader, Perfumania expects its Store Managers to spend most of their time recruiting, hiring, training, motivating, directing, and supervising Sales Associates to optimize customer satisfaction.
Essential Duties and ResponsibilitiesSales Generation and Customer Service
- Successfully lead the team on the sales floor and support floor coverage by demonstrating and providing superior service to every customer
- Pursue sales growth and strive to meet or exceed daily, weekly, and monthly sales plans
- Provide direction to the sales team regarding company goals and objectives
- Monitor Sales Associates' customer service and sales performance; provide ongoing coaching and guidance as needed
- Communicate store trends and recommendations to the District Manager
- Resolve customer disputes in a professional manner
Recruiting, Training and Development
- Ensure adequate staffing through consistent recruiting and networking efforts, including hiring, training, and developing a sales-oriented team
- Provide effective training to ensure all Sales Associates are educated in opening, closing, cashiering, returns, and other store operational procedures
- Delegate duties and responsibilities to foster a sense of ownership among the staff and increase store operating efficiency
- Communicate feedback to the District Manager regarding sales and Sales Associate performance
Visual Merchandise Management
- Review monthly marketing memos to ensure proper execution of in-store promotions
- Educate Sales Associates on how to implement, evaluate, and create visual displays based on Perfumania guidelines
- Present merchandise in a manner that maximizes sales and achieves optimal merchandise turn
- Provide the District Manager with feedback on sales promotions, marketing initiatives, and visual displays
Operations
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
- Ensure all Human Resources paperwork (PAN forms, separation forms, new hire paperwork, etc.) is completed promptly and accurately while maintaining compliance with all state and federal wage and hour laws
- Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business
- Responsible for monitoring schedules and payroll hours on a weekly basis using key business reports and payroll tools
Qualifications & Experience
- Minimum of 2 years in a fast-paced retail management position or other relevant work experience
- Proven track record of leading a team to achieve sales and customer service targets
- Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
- Flexible availability to work during peak retail hours, including nights, weekends, and holidays
- High school diploma or equivalent required; college degree or equivalent work experience preferred
Skills
- Proficient with basic technology (POS systems and Microsoft Office programs)
- Excellent written and verbal communication skills
- Strong collaboration and interpersonal skills
- Strong organizational skills with the ability to manage multiple priorities
- Ability to react under pressure and use sound judgment in ambiguous situations
Physical Requirements
- Ability to stand and walk for long periods of time, up to 8 hours per day
- Ability to bend, rotate, reach, receive, price, and stock merchandise in a retail environment
Job Type
Full-time
Pay
$20.00 - $22.00 per hour
Benefits
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience Level
Shift
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
Weekly Schedule
- Monday to Friday
- Weekend availability
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
