Who We Are
Whether you're brand new to ABA or finding your way back to it, you belong here. CABA was built by Dr. Rachel Taylor, a clinician who never stopped doing the work herself. She wanted to create the kind of place she'd want to work, built around one idea: take good care of your people, and they'll take beautiful care of the clients. At CABA we work with individuals across the lifespan with autism and other disabilities and conditions, including co-occurring needs, helping to increase independence and improve quality of life.
People come to this field for different reasons. What matters is what you choose to do once you’re here. CABA is built to help you see that reason through.
The way the Taylors treat their team isn't a policy. It's a promise, to their staff and to every person counting on them.
We work with older children, teens, and adults navigating autism, bipolar disorder, and complex co-occurring diagnoses. You already know what this work can be at its best. Now you want to be somewhere that recognizes what you bring to it.
You’ve Done the Work. Now Do More With It.
Position Summary:
The Office Administrator at CABA CenCal Clinic in Fresno, CA will ensure the smooth operation of administrative and operational tasks within the clinic. This individual will support daily office functions, support the clinical team, and provide exceptional customer service to clients and their families. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for supporting individuals with developmental disabilities.
Availability:
This position requires at least 40 hours per week of availability during center operating hours (Monday through Friday from 9:30 a.m. to 6:15 p.m.).
Key Responsibilities:
Administrative Oversight:
- Manage day-to-day administrative tasks, documentation, and SOP implementation.
- Support operations such as:
- Collecting client session verification signatures.
- Ensuring compliance and monitoring SOPs (breaks, sign-in/out, audits).
- Opening/closing tasks
- Coordinating client relations (introductions, notifications, phases).
- Monitoring client arrivals, overseeing purchase orders, inventory, recruitment, and new hire orientation (NHO).
- Acting as the Safety Officer, coordinating safety drills, and documenting safety protocols.
- Providing tech troubleshooting and managing office assets.
- Conduct regular audits of Standard Operating Procedures (SOPs) to ensure they are being effectively implemented and followed.
Front Desk Operations:
- Greet clients, staff, and visitors professionally, and provide assistance as needed.
- Manage phone calls, respond to inquiries, and direct calls appropriately.
- Ensure the reception area remains clean and organized.
- Compliance and Quality Assurance:
- Support with compliance with relevant laws, regulations, and industry standards in ABA therapy and healthcare administration.
- Conduct safety drills and maintain documentation for compliance.
- Implement quality assurance measures to improve office efficiency and procedure adherence.
Facility Coordination:
- Collaborate with facilities management to maintain a safe, clean, and well-organized environment.
- Liaise with contractors for repairs, renovations, and facility-related projects, ensuring timely completion and budget compliance.
- Conduct regular inspections to identify and address maintenance or safety issues.
- Lead the set-up of client spaces
- Lead the creation of organizational systems for materials and supplies
Office Pride and Inventory Management:
- Oversee the cleanliness and organization of the center, working with the cleaning company and staff to ensure high standards.
- Maintain office supplies, ensuring they are properly stocked, organized, and inventoried.
- Communicate needs and expectations regarding cleanliness and orderliness to staff and contractors.
Scheduling & Client Services
- Support scheduling team with updating staff and client schedules as needed.
- Support with securing authorization for services with a variety of funders (insurance, regional centers, etc.)
- Update practice management platform with client information and insurance authorization details.
- Support with funder requirements for audits and credentialling.
Documentation and Record-Keeping:
- Ensure compliance with HIPAA, PHI, and company policies when managing client files and data.
- Assist with digitizing paper records.
Workplace Culture:
- Foster a positive, inclusive workplace culture focused on teamwork, respect, and professional development.
- Encourage open communication and collaboration among staff members to enhance morale and productivity.
- Organize team-building activities, recognition programs, and other initiatives to celebrate achievements and promote engagement.
- Lead implementation of holiday-themed activities (e.g., Christmas and Halloween parties for families, Mother’s and Father’s Day crafts, social skills groups graduations, etc.)
- Lead by example, demonstrating integrity, empathy, and a commitment to the CABA’s mission, pillars, and values.
Qualifications:
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in office administration, customer service, or a similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational, multitasking, and communication skills.
- Ability to maintain confidentiality and handle sensitive information.
- Positive attitude and adaptability in a fast-paced environment.
- Familiarity with Applied Behavior Analysis (ABA) principles and practices is a plus.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
