Hollywood Baked Goods (HBG) is excited to advertise for the position of Customer Service Lead & Bakery Assistant. HBG is a small independent, female run bakery specializing in cakes, cake pops, cupcakes, brownies, and other sweet treats.
The initial schedule will be five days per week and approximately 27 hours/week. However the successful candidate will have the ability to accommodate additional hours to fit with the needs of the business, including during holidays and busy months. Base pay is $17.13/Hour + Tips. Tips generally range from $5-$10/additionally per hour. The schedule would be Wednesday, Thursday, and Friday from 2PM-6PM, Saturday from 9AM-6PM, and Sunday from 10AM-4PM.
This is primarily a front-of-house position, however our team member will be involved in most aspects of the bakery operations. In the role you will also gain experience in exceptional customer service and retail support, including online platforms and delivery services. Team members are also responsible for cleaning down work surfaces, floors, and washing equipment at the end of their shift, interacting with customers, organizing existing and upcoming orders, answering phone calls, and opening and closing the bakery. Team members will be trained on creating sweet treats (such as making cake pops or “Holly-O’s”), as well as additional projects such as packaging products.
DUTIES:
- Customer service including greeting customers, taking orders, answering questions, making suggestions, answering the phone, and packaging orders for all walk-in customers in a friendly and professional manner.
- Operate POS system and handle cash transactions accurately.
- Accept and prepare customer online orders (Door Dash, UberEats, GrubHub).
- Keep packaging materials fully stocked, prepped, and organized.
- Assist in opening or closing the store.
- Sending customer emails.
- Collecting photos and material for social media.
- Keep food display freshly stocked and clean.
- Package pre-orders and have ready for customer pick up/delivery times.
- Maintain a clean and organized checkout area.
- Provide information about products to customers.
- Collaborate with team members to achieve sales goals.
- Organizing upcoming and existing orders.
- Taking inventory and providing that information to the rest of the team.
- Completing occasional customer deliveries.
- Keep kitchen clean and organized, and washing dishes.
- Assist bakers in general tasks.
REQUIREMENTS:
- Previous experience at a bakery, restaurant, or foodservice environment preferred.
- Excellent communication skills, both verbal and written.
- Proactive mindset and ability to prevent and spot errors/maintain high level of quality.
- Ability to effectively communicate technical information to customers.
- Strong time management and organizational skills.
- Knowledge of electronic products and technology sales is desirable.
- Ability to handle cash transactions accurately.
- Goes above and beyond to support the team, and is reliable, trustworthy and responsive.
- Ability to work in a fast-paced environment while maintaining attention to detail.
ENVIRONMENTAL JOB NEEDS:
- Most of the time is spent moving about frequently. There may be a need to occasionally undertake additional movements, including bending, handling, pulling, reaching, and stooping.
- Applicants must have the ability to lift 50lb bags of flour and sugar, and stand for extended periods of time.
BENEFITS:
- Free Snacks
- Employee discount.
- Friendly work environment.
SUPPLEMENTAL PAY TYPES:
- Tips: This position operates on an independent tip structure, where team members retain 100% of the tips they earn. Our approach is designed to recognize and reward individual efforts while fostering a collaborative and supportive team atmosphere.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required for the role.
Job Type: Part-time
Pay: $17.13 per hour
Work Location: In person
