Position Summary:
The Primary responsibilities of all Shelter Staff are to provide reliable, uninterrupted on-site 24/7 coverage of our emergency shelters. Shelter Staff work as a team to provide case management and advocacy to shelter guests of all ages. Shelter Staff provide crisis intervention, practical support, emotional support, and education; engage in recreational activities; maintain shelter security; model healthy relationships and non-violent conflict resolution to peers, volunteers, and shelter guests; and uphold agency policies and procedures.
Responsibilities:
· Welcome new guests, complete intake paperwork accurately and timely, create and maintain proper guest files accurately and timely and orient new guests to the shelter.
· Work directly with shelter leads, case managers and guests on their housing plan.
· Perform general administrative functions such as completing daily and guest logs, answering the phone, and responding to in-person inquiries professionally.
· Ensure the safety and well-being of shelter guests.
· Provide support and advocacy to individuals residing in shelters.
· Provide consistent coverage for assigned shifts, working within the shelter team and independently completing all shift tasks.
· Monitor and supervise shelter and guest affairs, assist guests of the shelter with needs and questions and maintain shelter order.
· Maintain accurate and up-to-date documentation of guest integrations and progress.
· Provide crisis intervention and de-escalation as needed, including determining when it is necessary to involve other staff, administration, or the authorities.
· Monitor and maintain shelter facilities; identify and resolve health and safety hazards; prepare beds/rooms for new guests; stock food and supplies daily.
· Work with guests to complete chores and keep the shelter clean and organized.
· Attending staff meetings and participating in regular ongoing training when scheduled by the Shelter Lead, Program Manager and Executive Director.
· Maintain relationships with service providers, volunteers, staff, and community members.
· Perform other duties as assigned by the Shelter Lead, Shelter Program Manager and Executive Director.
Skills/ Qualifications:
· Reliable and dependable in attendance and in performing job-related tasks.
· Ability to get to and from work on a reliable basis.
· Ability to establish and maintain personal and professional boundaries in working with guests.
· Ability to maintain a quality workplace in a diverse, fast-paced, stressful, and changing environment.
· Demonstrates a positive attitude, self-motivation, initiative, organization, and resourcefulness while maintaining a reputation through proven action of being team and guest oriented and willing to assist where/when needed.
· Ability to assess emergency situations and respond effectively.
· Strong data entry and file management skills.
· Follows through with commitments and meets deadlines.
· Willing to be flexible with work schedule.
· General knowledge of human services, both public and private.
· Demonstrates a strong ability to perform tasks with minimal supervision or oversight.
· Demonstrates ability to be an effective team member.
· Ability to communicate effectively, including reading, writing, training, and listening.
· Some physical demands such as lifting up to 50 lbs., ability to climb stairs, light housekeeping, and other tasks as needed.
If you are passionate about helping individuals in need, possess excellent communication skills, and have a strong commitment to social justice, we encourage you to apply.
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Human Service : 1 year (Required)
Ability to Commute:
- Waukesha, WI 53186 (Required)
Work Location: In person
