905 Kalanianaole Highway Kailua, Hawaii 96734
Customer Service Representative
The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service, accurate recordkeeping, and technician schedule management.
Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues in a timely manner.
Maintain accurate records by logging and managing customers, technician, and management communications within internal systems, ensuring timely follow-up and documentation.
Qualifications and Requirements
6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication.
Why Work for EcoShield Pest Solutions?
The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.
EcoShield Pest Solutions is proud to offer competitive pay and full benefits!
Base pay is one part of our total compensation package. The base pay for this position is $18.00.
Physical Demands and Working Requirements
The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.
The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.
EEO Statement: The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.
EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.
