WHO WE ARE
For almost 30 years, Signal has been managing and expanding behavioral health services in Colorado. Signal is a Behavioral Health Administrative Services Organization (BHASO) which helps ensure access to behavioral healthcare for uninsured, under-insured, and high-risk individuals by coordinating funding, supporting a provider network, and facilitating crisis response systems.
Signal's mission is to transform lives and communities by delivering high-quality and innovative professional services to behavioral health providers.
We are a non-profit organization dedicated to providing behavioral health services for youth, adults and families across Colorado. We manage mental health and substance use prevention, treatment and recovery services that are accessible, affordable, and efficacious for consumers of these services. Through effective management and coordination of services, Signal aims to increase efficiencies across behavioral health service systems, to strengthen linkages between human services systems and providers, and to more closely tailor services to the needs and strengths of consumers.
We also support Coloradoans through crisis services and crisis adjacent services for youth and families. Our youth and family service team helps to provide timely access to comprehensive clinical assessment and service linkage for youth with high acuity mental health needs.
WHAT WE ARE LOOKING FOR
Signal has been a leader in behavioral healthcare program administration in Colorado since its founding as a 501(c)3 non-profit in 1997. Signal relies heavily on technology systems to fulfill its mission of Connecting Coloradans to Behavioral Healthcare. The System Administrator is responsible for ensuring Signal’s IT systems are secure, operating effectively, and providing good value.
As a member of the IT team, this position reports to the Director of IT and is responsible for managing, monitoring, and securing Signal’s physical and cloud IT resources. This hybrid/remote-work position is based in Greenwood Village, Colorado and will collaborate closely with other members of Signal’s IT and IS teams.
The ideal candidate is someone who not only has a deep understanding and passion for managing computer hardware, networks, and online services but also finds joy in a well-crafted Vizio diagram or Excel spreadsheet. This person must be highly detail oriented, dedicated, self-motivated, resourceful, and have a ferocious appetite for ongoing learning. They should strive for excellence, humility, and a positive attitude.
A day-in-the life as our System Administrator may include:
- Work as a member of the IT Team to support department objectives and goals
- Configure, patch, and secure all physical, virtual, and cloud servers and resources to ensure optimal security, reliability, performance, and cost
- Manage Microsoft Entra user accounts and groups
- Manage SharePoint sites and permissions for internal and external users.
- Manage Intune and related tools for patching and management of Signal’s laptop fleet
- Respond to alerts, investigate and document findings, resolve outages
- Monitor and manage data backup systems.
- Create and maintain accurate documentation of firewalls, networks, systems, and other resources.
- Review vulnerability reports and plan mitigation actions.
- Support annual SOC 2 compliance audits
- Assist with administration of Microsoft 365 services and other cloud services.
- Collaborate with relevant individuals or teams to ensure seamless operation of IT systems.
- Participate in relevant training and professional development opportunities.
- Maintain confidentiality and security.
Qualified candidates will possess:
Experience administering and supporting
- Microsoft SharePoint (3+ years)
- Microsoft 365 services including Exchange & Teams
- physical server, storage, and network resources
- Deep understanding of networking in a small enterprise environment
- Experience with server virtualization and public cloud technologies
- Experience with Microsoft Intune, Power BI, SQL Databases, and Salesforce administration a plus
- Strong, effective and responsive written and verbal communication skills.
- Excellent interpersonal skills.
- Good judgment, tact, initiative, and diplomacy to make effective independent decisions.
- Organized, attentive to details, able to manage a variety of tasks at the same time.
- Proficiency in Microsoft Teams, Outlook, Excel, and Word.
- Strong analytical and troubleshooting skills
Education
Bachelor’s degree in CIS, MIS, Computer Science, or related field or commensurate education and experience.
Pay: $69,000.00 - $79,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in Greenwood Village, CO 80111
